The following phones and phone-related devices are approved and supported for use with the Sky phone system. Use the charts below for choosing the right phones and other devices for your organization.
Table of Contents
Supported IP Phones
- Mitel IP Phones
- Cisco IP Phones
- Feature Differences Between Cisco and Mitel Phones
- IP Conference Phones
Analog Conference Phones
Other Supported Devices
- Sky Softphone
- Supported Headsets
- Supported Sidecars (Button Boxes)
- Supported ATA's
- Supported Switches
- Supported Routers
Supported Firmware Versions
Power Supply for IP Phones
FAQ
Support
Ordering Phones
Supported IP Phones
The following IP phones are supported by the Sky phone system.
Mitel 400-Series Phones
Sky supports the 400-series IP phone models shown in the following chart. The "Availability from RingCentral" column below shows which phone models can be rented or purchased.
| Phone Model | Availability
from RingCentral | Touch Screen | Display | Line Keys | Shared Lines | Call Status Indicator | Gigabit Ethernet | Supported Sidecars (Button Boxes) | Navigation Button |
|---|
| IP480 | No longer available | No | 297 x 160
pixels backlit | 8 | Yes | Yes | No | none | 4-way + select |
| IP480g | Rental or Purchase | No | 297 x 160
pixels backlit | 8 | Yes | Yes | Yes | none | 4-way + select |
| IP485g | No longer available | No | 480 x 272 pixels backlit color | 8 | Yes | Yes | Yes | none | 4-way + select |
Cisco 7900-Series Phones
Sky supports the Cisco 7900-series IP phone models shown in the following chart. You can also download our Cisco Phone Comparison Guide. The "Availability from RingCentral" column below shows which Cisco phone models can be rented or purchased (used). Customers also have the option of purchasing any supported Cisco phone model at a vendor of their choice for use with the Sky phone system.
| Phone Model | Availability
from RingCentral | Touch Screen | Display | Line Keys | Shared Line | Call Status Indicator | Gigabit Ethernet | Supported Sidecars (Button Boxes) | Navigation Button |
|---|
| 7975G | None | Yes | 16-bit color | 8 | Yes | Yes | Yes | 7915 | 4-way + select |
| 7971G-GE | None | Yes | 12-bit color | 8 | Yes | Yes | Yes | 7914 | 4-way |
| 7970G | None | Yes | 12-bit color | 8 | Yes | Yes | No | 7914 | 4-way |
| 7965G | No longer available | No | 16-bit color | 6 | Yes | Yes | Yes | 7915 | 4-way + select |
| 7962G | None | No | grayscale | 6 | Yes | Yes | No | 7915 | 2-way |
| 7961G | No longer available | No | grayscale | 6 | Yes | Yes | No | 7914 | 2-way |
| 7961G-GE | No longer available | No | grayscale | 6 | Yes | Yes | Yes | 7914 | 2-way |
| 7960G-GE | None | No | grayscale | 6 | Yes | No | Yes | 7914 | 2-way |
| 7945G | None | No | 16-bit color | 2 | No | Yes | Yes | none | 4-way + select |
| 7942G | None | No | grayscale | 2 | No | Yes | No | none | 2-way |
| 7941G | None | No | grayscale | 2 | No | Yes | No | none | 4-way |
| 7940G | None | No | grayscale | 2 | No | No | No | none | 2-way |
Feature Differences for Cisco and Mitel 400-Series Phones
The following table shows the basic differences between the features supported for Cisco 7900-series phones and Mitel 400-series phones.
| Feature | Cisco 7900-Series Phones | Mitel 400-Series Phones |
|---|
| Directories | Separate directories for personal, employee, and company contacts. | Combined directories for all contacts. |
| Park / Pickup | Select from a list of calls on the phone's screen (provided you have feature permissions). | Enter the 4-digit code or extension of the desired call (provided you have feature permissions). |
| Ad-hoc / On Demand Conferencing | Advanced moderator controls (drop and mute participants, and delegate moderator controls). | Limited moderator controls (drop participants). |
| Redial | Via Redial soft key. | Via History button and Dial soft key. |
| Shared Voicemail | Access via phone and Account Portal. | Access via Account Portal. |
| Time of Day | Access via phone and Account Portal. | Access via Account Portal. |
| Voicemail Message Indicator Light | Indicator light can be enabled or disabled. | Indicator light is always operational. |
Sky Replay
Call Recording | Full-time recording (record all calls) or ad-hoc recording (record on a per call basis). | Full-time recording (record all calls or no calls). |
| Incoming Call Options | Answer Call and Ignore Call. | Answer Call, Send Call to Voicemail, and Redirect Call Without Answering |
IP Conference Phones
The following IP conference phones are supported by the Sky phone system.
Analog Conference Phones
Sky does not support analog devices, but there are several Polycom analog conference phones that are compatible with the Sky phone system when using a supported ATA device. The Cisco SPA 112 phone adapter device is supported for use with analog phones and conference phones.
Other Supported Devices
Sky Softphone
A softphone is an application that is installed on a computer and functions as a real phone, but without the physical device and handset associated with a phone. The Sky Softphone is a virtual phone that provides two-way audio and graphically appears like a desk phone on your computer screen. For more information, see the Sky Softphone article.
Supported Headsets
A variety of wired and wireless headsets can be used with the phones and devices supported by the Sky phone system. See the Supported Headsets article for a list of supported headsets.
Supported Sidecars (Button Boxes)
To view information about sidecars (button boxes) that are supported for Cisco phones, see the Sidecars article. The two sidecars that are available as a rental are the Cisco 7915 sidecar and the Cisco 7914 sidecar. Note that the BB424 Button Box is not supported.
Supported ATA's
To view information about ATA devices that are supported by the Sky phone system, see the ATA article.
Supported Switches
See the following articles for information about switches that are supported by the Sky phone system:
Supported Routers
For information about routers that are supported by the Sky phone system, see the Managed Routers article.
Supported Firmware Versions
| Device Name | Supported Firmware Versions | Details | Supported Sidecars (Button Boxes) | Production Support |
|---|
| IP480, IP480g, and IP485g | 802.0.3903.0 and higher | SIP | None | Supported.
To find the firmware version on your Mitel 400-series phone, see the "Find Firmware Version" section of the 400-Series IP Phones article. When connected to the Sky phone system, if the firmware version on your 400-series phone is 802.0.3903.0 or higher, the current firmware version will be automatically downloaded to your phone.
|
| Polycom IP 6000 | 4.0.4.2906 | SIP | None | Supported |
| Cisco 7940 | P00308000600 / 8.0(6.0) | SCCP | None | Supported |
| Cisco 7960 | P00308000600 / 8.0(6.0) | SCCP | 7914 | Supported |
Cisco 7941G
and G-GE | SCCP41.8-3-5S
(no daisy-chaining) /
SCCP41.9-0-3S | SCCP | None | Supported |
Cisco 7961G
and G-GE | SCCP41.8-3-5S
(no daisy-chaining) /
SCCP41.9-0-3S | SCCP | 7914 | Supported |
| Cisco 7970/7971 | SCCP70.8-3-5S
(no daisy-chaining) /
SCCP70.9-0-3S | SCCP | 7914 | Supported |
| Cisco 7971G-GE | SCCP70.8-3-5S
(no daisy-chaining) /
SCCP41.9-0-3S | Gigabit E | 7914 | Supported |
| Cisco 7914 | S00105000200 / 1.0.5(2.0) | SCCP
"Sidecar" | N/A | Supported |
| Cisco ATA 186/188 | Version 3.1.0 | SIP | N/A | Supported |
| Cisco 7921G | CP7921G-1.1.1 | SCCP
802.11a,b,g | None |
NOT Supported. Will register, but cannot be supported due to network integration requirements w/ wireless access points. |
| Cisco 7965G | SCCP45.9-0-3S | SCCP | 7915/16 |
Supported firmware versions only. *** Hardware version 13.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions. |
| Cisco 7942G | SCCP42.8-3-5S
(no daisy-chaining) / SCCP42.9-0-3S | SCCP | None |
Supported firmware versions only. *** Hardware version 15.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions. |
| Cisco 7962G | SCCP42.8-3-5S
(no daisy-chaining) / SCCP42.9-0-3S | SCCP | 7914/15/16 |
Supported firmware versions only. *** Hardware version 15.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions. |
| Cisco 7945G | SCCP45.8-3-5S
(no daisy-chaining) / SCCP45.9-0-3S | SCCP
(Gigabit E) | None |
Supported firmware versions only. *** Hardware version 13.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions. |
| Cisco 7975G | SCCP75.8-3-5S
(no daisy-chaining) /
SCCP75.9-0-3S | SCCP
(Gigabit E) | 7914/15/16 |
Supported firmware versions only. *** Hardware version 12.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions. |
| Cisco 7937G | apps37sccp.1-3-3-0 | SCCP | None |
Supported |
Power Supply for IP Phones
An IP phone can be powered by either a compatible Power-over-Ethernet (PoE) switch or an individual power adapter. For Mitel 400-series phones, you can rent or purchase a power supply. For a more detailed look at supplying power to a phone, see the Phone Setup article.
FAQ
Q: Who will configure and install my IP Phones?
A: The installation and configuration of your IP Phones is the responsibility of your IT personnel or IT Partner.
Q: Are any analog conference room phones or cordless phones supported?
A: Sky supports the Cisco SPA 112, which allows use of traditional analog phones over IP (Internet Protocol).
Q: Does Sky support the Cisco Expansion Modules (sidecars)?
A: Sky currently supports the Cisco 7914 and 7915 models.
Q: Is support available for our company's IP phones?
A: Yes, basic hardware and configuration troubleshooting is included with the Sky service. Most issues can be remotely resolved by our support team. Consult your vendor regarding warranty service and replacement.
Q: Can I use an IP Phone from my home or remote office?
A: Yes, IP phones can be used from a broadband-enabled location (additional networking hardware may be required). See the Remote Phone article for more information.
Q: What are the options for providing power to the phones?
A: See the Power Supply for IP Phones section above.
Q: Why are there no Cisco switches, which we are currently renting from Sky, listed in the Supported Switches section of this article?
A: As of March 1, 2016, Cisco switches are no longer available as a new rental device because they have reached End of Life. However, existing customers who continue to rent this device will receive support as per their rental contract. To learn about the newly supported HP switches, see the Supported Switches section of this article.
Sky Support
If you are having trouble with your supported IP phone or other device, please create a Support Case to communicate the information to Support.
Ordering Phones
To order an available phone create a Support Case to communicate the information to Support.
NOTE: Only phone models that show
Rental or Purchase in the
Availability column of the associated
Mitel 400-Series Phones or
Cisco 7900-Series Phones tables in the article above are available for purchase or rental.
