This article provides information about canceling your MiCloud/Sky circuit service by filling out the Circuit Cancellation Request form. However, before doing that, please read the following.
Customers can use a third-party circuit and network to connect to their MiCloud or Sky phone system. RingCentral has no control over our customers' third-party networks. These customer locations are typically protected by a firewall or routing device that sends data over the Internet instead of over RingCentral's secure, private network.
Customers who purchase a circuit from RingCentral are connected to RingCentral's network via a dedicated circuit. This enables RingCentral's Network Operations team to monitor service, provide troubleshooting, and use leading-edge technologies to optimize call quality and service.
As a best practice, customers who have purchased a circuit should use one of RingCentral's backup circuit solutions. These solutions enable our customers to utilize non-RingCentral Internet connectivity in the event of the failure of a primary RingCentral-managed connectivity access link. To learn more about our backup circuit solutions, see the Backup Circuit Solution article.
Third-Party Network Policy
- RingCentralprovides customers with appropriate network configurations via our Firewall and Network Guide.
- RingCentralprovides customers with customer network requirements via our Network Best Practices Guide.
- RingCentralcan suggest troubleshooting methods and alternatives.
Converting Your Current RingCentral Circuit-Supported Location to a Third-Party Circuit Location
If you would like to use a non-RingCentral Internet Service Provider for connectivity to your location, follow the instructions below. Afterward, you will be provided with information you can use to set up your phones. Customers are responsible for the configuration of their network and associated devices. After receiving a signed circuit cancellation request, billing for the circuit will cease at the end of the current billing period. After your router is returned, billing will cease for your old location returned hardware. Billing will not cease until the hardware is returned.
NOTE: Migrating off of your RingCentral circuit may not be the best fit for your company. Be sure to consult with RingCentral personnel or your IT consultant to assess your current circuit and bandwidth needs.
An Authorized Contact (Decision Maker, Phone Manager, or Full Admin) for your phone system can fill out the Circuit Cancellation Request form by doing the following:
- Click this link: Circuit Cancellation Request form
- In the PowerForm Signer Information web page that opens, enter your name and business email address and click the Begin Signing button.
- Go to your email inbox and find the validation email from DocuSign that displays "Circuit Cancellation Request" in the subject.
NOTE: If you do not see this validation email in your inbox, check your Junk/Spam folder. If the email is found In your Junk/Spam folder, add the @docusign.net domain to the safe list in the Junk settings area of your email system. - Copy the signing validation code displayed in the email and either return to the previous web page opened via the form link or click the RESUME SIGNING button in the email.
- Paste the signing validation code in the Access Code field and click VALIDATE.
- When the form opens, click CONTINUE if needed to access the form.
- For each page of the form, enter accurate information in each of the required fields (bordered in red) and in all other applicable fields. When information on one page is complete, scroll down to the next page or click NEXT on the left side of the page.
- When you get to the last page of the form and all necessary information has been entered, click the Sign button next to the Signature field, and then do one of the following:
-
If your signature is displayed, click the FINISH button at the top or bottom of the form.
-
If this is your first time filling out a DocuSign form using the name and business email address entered in step 2 above, you are prompted to adopt a signature. When your signature is set, click the ADOPT AND SIGN button at the bottom of the form.
- When the form has been signed, a pop-up dialog will prompt you with options to download and print. You will also receive another email from DocuSign where you can view the completed form.
- After completing the Circuit Cancellation Request form, contact the Account Manager for your MiCloud or Sky account, or create a Support Case to ensure that your request is processed. For more information about creating a Support Case.
See the Opening a Support Case and Support articles.
