Connect for iOS, one of the Connect for Mobile apps, extends voice and unified communications applications to your Apple (iOS) devices and integrates with your PBX to enable VoIP and cellular calling. This app enables you to use your own mobile device for both business and personal phone calls. This article describes how to use Connect for iOS with the MiCloud platform.

Table of Contents 

Overview of Connect for Mobile
Release Notes
Getting Started
Interface Overview
Supported Devices and Operating Systems for Connect for iOS
Managing Calls
Accessing your Voicemail
Sending or Receiving Messages
Managing Events
Managing Settings
Troubleshooting
Upcoming Features 
FAQs

Overview of Connect for Mobile

Connect for iOS, a Connect for Mobile app, gives you the power of Connect on your mobile device. You can make enterprise VoIP calls over your enterprise Wi-Fi, public Wi-Fi, or cellular data network. If you decide to leave your office in the middle of a call, you can easily switch from Wi-Fi to your cellular voice network while the call continues. If you are on a call when you return to the office, you can switch back from cellular to Wi-Fi. You can join conference calls, MiTeam meetings at the tap of a button, and also find contact information for everyone in your organization's system directory. 

Release Notes

For details about resolved issues in the current Connect for iOS release, as well as general information about the current MiCloud release and other related applications, see MiCloud Release Notes.

Getting Started

This section provides information about how to obtain the Connect for iOS app and how to log in. It also provides an overview of the interface, including a list of icons.

Before You Begin

Before you install the Connect for iOS app, ensure that you have the following prerequisites in place:

• Access to a Wi-Fi data connection and credentials to access the Wi-Fi network
• An active SIM card inserted in your mobile device (for GSM devices only)
• User name and password for the Connect for iOS app
• Time, date, and time zone settings set on your mobile device

Installing the App 

You can get the Connect app from the Apple App Store and install it just as you would other iOS apps.

Logging in to the App

MiCloud

Launch the Connect for iOS app, and then log in as follows:

1. Enter your username. (This is typically the email address you use to log in to the Account Portal.)
2. Tap the Choose type of service field, and tap MiCloud. 
3. Tap the Select region field, and tap your geographic region.
4. Tap Next.
5. On the Sign in page, do the following:
   1. Enter your MiCloud password and click Next.
   2. If your account utilizes Microsoft Active Directory authentication, use the following steps:
      1. Click the Single Sign-On button.
      2. When the Microsoft “Enter password” screen appears, enter your enterprise password and Click Sign in.
      3. If the “Enter code” screen appears (multi-factor authentication is enabled), locate the code provided to you via the security method configured in Active Directory (text message, app message, phone call), enter the code in the Code field, and click Verify
         (For more detailed information about logging in to apps in MiCloud, including how to change your password or request a new password, see Unified Sign In.)
      NOTE: Single Sign-On will not work if Microsoft Intune policies are set.
6. Enter the mobile phone number for your device, and then tap Sign In.
7. At the Provisioning prompt, tap OK.

Sky

For information about provisioning and logging into Connect for the Sky platform, see the "Provisioning" section of Sky Mobility. 

Interface Overview

This section introduces the Dashboard and provides a description of the icons in Connect for iOS.

Dashboard

The Dashboard shows your current availability state, upcoming events, and recent calls. At the bottom of the Dashboard, you can easily access your voicemail and direct messages, as well as your complete list of recent calls, events, and contacts. To return to the Dashboard from any other main page, tap  .

Icons

The following icons are included in Connect for iOS:

Icon	Description
Call Actions
	Add caller
	Show the dial pad
	Place call on hold
	Call ring disabled
	Merge calls to create a conference call
	Move call
	Mute
	Speaker
	Switch from one active call to another, putting the current active call on hold.
	Handover call to carrier or hand in call to Wi-Fi.
	Transfer
	End call
	Change the call method for the next call that you dial.
	When displayed, your next dialed call will use the Wi-Fi network or your mobile phone carrier's cellular data network.
	When displayed, your next dialed call will use your mobile phone carrier's cellular voice network.
	When displayed, your next dialed call will use your mobile phone carrier's cellular voice network and include your personal caller ID (rather than your enterprise caller ID).
Recent Call Activity
	Inbound call
	Missed call
	Outbound call
Application Actions and Indicators
	Go to Dashboard
	Add
	Send a message (In North America, this feature is provided through Teamwork, which is launched when you click this icon.)
	Send an SMS message to the contact's mobile number (In North America, this feature is provided through Teamwork, which is launched when you click this icon.)
	Join a meeting through MiTeam Meetings
	Call a contact
	Close
	Compose a direct message
	Delete
	Edit (such as Delete)
	Get information about contact
	Search
	Settings
	Work contact

Supported Devices and Operating Systems for Connect for iOS

AT&T and Verizon are supported cellular providers for Connect for iOS.
The following OS versions are supported for the following devices. 

Managing Calls

Make a call from the Dialer. From the Dashboard, swipe up to show the dialing keypad. Dial the number and tap the green call icon. Swipe down to return to the Dashboard when your call is complete.

When you make a call, you can specify what calling method to use for the call by tapping  on the dial pad next to the call button. (This overrides the calling method configured on your Settings page.) You can choose one of the following options:

• VoIP Use the Wi-Fi network or your mobile phone carrier's cellular data network.
• Cellular Voice Use your mobile phone carrier's cellular voice network.
• Personal Dial Use your mobile phone carrier's cellular voice network and include your personal caller ID.

Dial from Directory or Favorites. From the Dashboard, tap Contacts. Tap Favorites to view your list of favorites. Tap Directory to access your organization's system directory, and in the Search Directory field type a name. Tap Click to View to show matches. Tap the contact to show detailed information, and tap the phone icon to call that contact. To close a contact without calling, swipe down. To return to the Dashboard, tap .

You can also quickly search local and system directory contacts by tapping  at the top of the Dashboard.
NOTE: The user can contact National Suicide Prevention Lifeline by dialing 988.

Dial from your Recent missed or answered calls. From the Dashboard, tap Recent. Scroll to find the call you want to redial, and tap it to make the call.

Handover (change the network) during a call. To switch from VoIP over Wi-Fi to a cellular voice network call while on a call, tap handover. (Note that the other party will hear silence briefly.) While on a cellular call, tap handin to switch from the cellular voice network to VoIP over Wi-Fi.

Join a conference call. You can easily join any events created with the Client. From the Dashboard, tap Events. Find the call you want to join, and tap Join to dial the conference number and access code automatically.

Join a meeting through MiTeam Meetings. You can easily join any meetings that were created in MiTeam Meetings:

1. From the Dashboard, tap Events.
2. Find the meeting you want to join, and tap next to the meeting.
   The MiTeam Meetings page opens in the default browser.
3. As prompted by the browser, provide the requested permissions (such as camera and microphone access).
4. Enter your Name and Email Address.
5. Tap Enter waiting now to wait in the waiting room until a participant lets you join the meeting. Alternatively, you can sign in to MiTeam Meetings using your Client credentials (tap Or sign in) and enter the meeting immediately.
6. To leave the meeting, tap the red Leave icon.

Place an active call on hold. Tap hold. To take the call off hold, tap unhold.

• Select Blind Transfer, and then hang up.
• Select Consult & Transfer, speak to the answering party, and tap Complete Transfer.

Merge two calls. While on a call, if you have a call on hold, another incoming call, or you dial another party, you can merge the calls together. With both calls displayed, tap merge. The calls are now merged into one call, and the parties can hear each other.

Move a call to your desk phone. You can move a call from the Connect app on your mobile device to your desk phone. For example, if you're on a call while you're away from the office, you can switch the call to your desk phone when you arrive at the office. To move an in-progress call, tap move. (Note that this feature is not available if the in-progress call is a conference call.) 

Notes about call handling:
Be aware of the following call control behavior in Connect for iOS:

• Simultaneous incoming calls and sequential incoming calls behave differently in Connect for iOS. If you receive more than one incoming call simultaneously on the Connect for iOS client, you would see just one incoming call at a time. This applies to all simultaneously received calls, including hunt group calls, even if the Skip member if already on a call option in the Account Portal is not enabled. However, if you answer a call on the Connect for iOS client and then receive a sequential incoming call, you would see the second call.
• If the Skip member if already on a call option is enabled in the Account Portal, when you answer a hunt group call on your Connect for iOS client only the Connect for iOS endpoint is busy--the system does not view the primary phone as busy. Therefore, if a second hunt group call comes in, the call rings the primary phone, but not the Connect for iOS client. 
• The recent calls history from the Connect app will also appear in the device's Recents tab.

Accessing your Voicemail

Check your messages. From the Dashboard, tap Voicemail. Tap a message that you want to listen to, and then tap the play button. You can also call back the person who left you the message, or you can delete the message.

Sending or Receiving Messages

Direct messages and SMS messages are supported for MiCloud users in North America who have Teamwork for iOS installed and Business SMS service.

If You Are Using Connect for iOS in North America

If you are running Connect for iOS with MiCloud in North America, you can send and receive direct messages or SMS messages through the Teamwork for iOS app. For details about using Teamwork for iOS, see Teamwork for Mobile Overview.

Other users of the Connect client or Teamwork can direct-message you on Teamwork for iOS, and vice versa. Direct messages are synchronized with the desktop Connect client when both the Connect client and the Connect for iOS app are open. Messaging requires your user profile to have messaging enabled.

Send a direct message. From the Dashboard, tap Contacts. Tap Directory and start typing the name of the person you want to direct message, and then tap the name in the displayed list. On the contact card, tap . If you have Teamwork installed, the Teamwork app opens to your existing direct-message conversation, if there is one, or lets you start a new conversation. If you don't have Teamwork installed, you are prompted to download it.

Send an SMS message. From the Dashboard, tap Contacts. Tap Directory and start typing the name of the person you want to send an SMS message to, and then tap the name in the displayed list. On the contact card, tap . If you have Teamwork installed, the Teamwork app opens to your existing SMS message conversation, if there is one, or lets you start a new conversation. If you don't have Teamwork installed, you are prompted to download it.

Managing Events

You can now synchronize with your Outlook calendar so that you can view your Outlook events directly from the Connect app. When you launch Connect, you are prompted to select whether or not to synchronize with your Outlook calendar. 

To sync with your Outlook calendar:

1. When prompted, click Sync to sync with your Outlook calendar.
   NOTE: If you do not want to sync with Outlook, click Not Now. You can change the synchronization options later from the Settings tab. 
2. When prompted, log in to your Outlook account.
   You can now view your Outlook events on the Connect Events tab.

To change the synchronization options:

1. Tap Outlook on the Settings tab.
2. Do one of the following:
   • To unlink Outlook, click Unlink to log out of your Outlook account and remove your Outlook events from the Connect app.
   • To sync with your Outlook calendar, click Sync and then log in to your Outlook account when prompted.

Managing Settings

Change your availability state. Your availability state is displayed on the Dashboard under your name at the top of the page. Tap the drop-down arrow to display the list of availability states, and tap the one you want to use. The Custom availability state lets you specify a 50-character status message along with an Available, Busy, or Unavailable status.

Set Do Not Ring to send calls to voicemail. From the Dashboard, tap  to view the Settings page. Toggle the Do not ring this device setting to turn ringing off for the Connect app and send your calls to voicemail. This setting applies to any calls to your enterprise phone number (your direct-inward dial or "DID" phone number). Ringing for calls to your personal mobile number is not affected.

Configure your VoIP Settings. You can specify how you want Connect for iOS to use voice-over-IP capabilities. From the Dashboard, tap  to view the Settings page. Tap VoIP Settings, and then review and change the following settings as desired:

• To enable or disable VoIP calls, toggle the Data (VoIP) Calling setting.
• If you've enabled the Data (VoIP) Calling setting, you can specify more granular VoIP settings by tapping VoIP Settings and toggling the settings in the Allow calls section as follows:
• The Over Wi-Fi setting enables all calls to be made using the Wi-Fi network. Calls made over the Wi-Fi network will not be counted against your provider minutes/call allowances.
• The Over Cell Data setting enables all calls to be made using the cellular data network. Calls made over the cellular data network will be counted against your provider minutes/call allowances.
• Enable the Automatic Handover setting if you want VoIP calls over Wi-Fi to be automatically switched to your carrier's cellular voice network when the Wi-Fi connection deteriorates.

​Set an External Assignment Number. If you've defined external assignment numbers in the Connect client, you can specify one of these numbers as the destination for your incoming calls. 
From the Dashboard, tap  to view the Settings page. Tap External Assignment, and then select a number as follows:

• Tap Primary if you want incoming calls routed to your primary phone (typically your desk phone).
• Tap a different external assignment number if you want incoming calls routed to that phone number.

Note: When you select anything other than Primary, when having incoming call both CMC and EA will ring.

Troubleshooting

Determine your connection type and status. From the Dashboard, tap  to view the Settings page. Tap Troubleshooting, and then tap Connection Status. Your current connection type is shown. If you see the message, "Everything Is Awesome," you know that your connection is working properly. Any red icons for a connection type might mean that you have an issue for which you need to contact your support organization.

View detailed information about your app. From the Dashboard, tap  to view the Settings page. Tap Troubleshooting, and then tap Configuration. Scroll through the information displayed about your configuration.

Send logs to Support. If you're experiencing issues with Connect, Support might ask you to provide logs so that they can diagnose the issue. You can provide your logs by emailing them or by uploading them to your Mobility Router. From the Dashboard, tap  to view the Settings page. Tap Troubleshooting, and then tap Logging. Tap Upload Logs and provide a label to identify your logs, or tap Send Logs via Email and add any additional email addresses that you want the logs to go to and tap Send.  (Note that uploading the logs requires an active connection to the Mobility Router.)

If you have trouble logging in to the app, you can also send your logs to Support by tapping Send Logs on the login page.

Enable SIP logging. Your MiCloud/Sky administrator or Support might ask you to enable SIP logging on your device. From the Dashboard, tap  to view the Settings page. Tap Troubleshooting, and then tap Logging. Enable the SIP Logging option.

FAQs

Q: How can I see what kind of network connection I'm using?
A: Go to Settings > Troubleshooting > Connection Status to view the status of your connections. Green icons indicate active connections. Red icons indicate that a connection is not active.

Q: How can I populate my Favorites list in Connect?
A: Any Favorites that you create in the Client are displayed in your Favorites list. Currently, this is the only way to populate the Favorites list in Connect for iOS.

Q: When I change my Availability State in Connect for iOS, does it override how I set my Availability State in the Connect client?
A: Yes, when you change your Availability State, either in Connect for iOS or the Client, that most recent change takes precedence over any previous changes.

Q: Can I see the Availability State for my contacts in Connect for iOS?
A: Yes, you can see the Availability State of your contacts in Connect for iOS.