The MiCloud Global Numbers service enables you to have a virtual presence in the countries where your clients are located. Global Numbers are inbound only and cannot be used to place outbound calls. You can obtain Global Numbers, DID or Toll-Free, and map those Global Numbers to call flow components in your local MiCloud phone system.
To request Global Numbers for your MiCloud phone system, contact Support.
Requirements and Restrictions
The Global Numbers service has the following requirements and restrictions:
Global DID Numbers
| Country | Service Restrictions | Requirements to Receive a Number |
|---|
| Australia | | The location of the end user (place of residence/business) must be within the relevant geographic zone.
Customer shall provide the location of the end user (place of residence/business) at the time of the request. |
| Belgium | Numbers may not be reachable from outside Belgium. | The location of the end user (place of residence/business) must be within the relevant geographic zone.
Customer shall provide the location of the end user (place of residence/business) at the time of the request. |
| Brazil | | The company may not be registered in Brazil. |
| Canada | | |
| France | Numbers may not be reachable from outside France. | Valid end-user proof of ID and proof of address within the geographical area of the requested number are required. See Additional Requirements Information for more information. |
| Germany | | A local address is required in the city corresponding to the geographical zone of the requested number.
Proof of address is required. See Additional Requirements Information for more information. |
| India | | Numbers cannot be assigned to residents or companies registered in India. |
| Ireland | | The name and location of the end user (place of residence/business) corresponding to the relevant geographic zone are required.
Customer will submit the required address at the time of order and keep the information updated during use. |
| Malaysia | Numbers may not be reachable from mobile devices.
Numbers may not be reachable from outside the country. | Numbers cannot be assigned to residents or companies registered in Malaysia.
Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information. |
| Mexico | Numbers may not be reachable from outside Mexico. | Numbers may not be assigned to companies that have operations in Mexico. |
| Netherlands | | The location of the end user (place of residence/business) corresponding to relevant geographic zone is required. Customer will submit the required address at the time of order and keep the information updated during use. |
| New Zealand | Numbers may not be reachable from outside New Zealand. | |
| Philippines | Numbers may not be reachable from outside the country. | The customer shall provide the end user's name and address before activation.
Customer shall keep the information updated during use. |
| Portugal | Numbers are reachable from the following networks: Portugal Telecom, PT Prime, TMN mobile, ONI, Vodafone, Sonaecom - Novis, Colt, G9, ZON. | |
| Spain | Numbers may not be reachable from outside the country. | The name and location of the end user (place of residence/business) corresponding to the relevant geographic zone are required.
Customer will submit the required address at the time of order and keep the information updated during use. |
| Switzerland | Numbers may not be reachable from outside the country. | The name and location of the end user (place of residence/business) corresponding to the relevant geographic zone are required.
Customer will submit the required address at the time of order and keep the information updated during use. |
| United Kingdom | | |
| United States | Numbers may not be reachable from outside the country. | Numbers are subject to a "use it or lose it" principle: unused numbers may be reclaimed upon a 5 days' notice. |
Global ITFS Numbers
| Country | Service Restrictions | Requirements to Receive a Number |
|---|
| Australia | Numbers may not be reachable from outside Australia but can be reached from mobile and fixed-line endpoints.
A mobile user will incur mobile charges from their mobile provider when calling a toll free number. | |
| Belgium | | |
| Brazil | Numbers are not reachable from outside the country. | Company may not be registered in Brazil. |
| Canada | Numbers are only reachable from within Canada and the lower 48 of the US.
Payphones in the lower 48 of the US cannot reach these numbers. | |
| France | Numbers may not be reachable from outside France. | |
| Germany | Numbers are not reachable from outside the country. | A global address of the end user (place of residence/business) is required.
The address will be substantiated by an objective document showing a link between user and address. See Additional Requirements Information for more information. |
| India | Numbers are not reachable from the following networks: TTSL (Prepaid), Etisalat DB Telecom. | |
| Ireland | Numbers are not reachable from outside the country. | |
| Malaysia | Numbers may not be reachable from mobile devices.
Numbers may not be reachable from outside the country. | Numbers cannot be assigned to residents or companies registered in Malaysia.
Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information. |
| Mexico | Numbers are not reachable from outside Mexico. | Numbers may not be assigned to companies that have operations in Mexico. |
| Netherlands | Numbers are not reachable from outside the country. | Special process for Toll-Free numbers with Dutch regulator takes at least 6 weeks.
Customer must provide name, address and business purpose for the number. |
| New Zealand | Numbers may not be reachable from outside the country.
Numbers are not reachable from payphones. | |
| Philippines | Numbers may not be reachable from outside the country.
Toll-free numbers can be reached from PDLT landline networks (+70% market share) and SUN and SMART mobile networks (+60% market share). From these networks, the numbers are reachable from all islands, and calls to these numbers are free to the caller.
A single toll-free number can have no more than 50 simultaneous calls. | Numbers cannot be assigned to residents or companies registered in the Philippines.
Customer must provide company name and address at the time of order. |
| Portugal | Numbers are reachable from the following networks: Portugal Telecom, PT Prime, TMN mobile, ONI, Vodafone, Sonaecom - Novis, Colt, G9, ZON.
Toll-Free numbers are not reachable from mobiles. | Sub-allocation restriction. |
| Spain | Numbers may not be reachable from outside the country. | |
| Switzerland | Numbers are not reachable from outside the country.
Numbers can be reached from fixed line, mobile, and pay phones within the country. | |
| United Kingdom | | |
| United States | Numbers are reachable from the lower 48 states of the US. | Numbers are subject to a "use it or lose it" principle: unused numbers may be reclaimed upon a 5 days' notice. |
Additional Requirements Information
The following are valid forms of ID:
- Government-issued ID cards
- Passports
- Driver's licenses
For proof of address, the following must be provided:
- Business entities must provide the following:
- An enterprise registration certificate
- Germany: A Handelsregisterauszug (Commercial Register Extract) or Bescheinigung der Gewerbeanzeige (Certification of the Trade Advertisement) is required.
- Individual end users can submit the following:
- A utility bill, provided by a recognized national provider, issued within the last six months
- Germany: German government issued national ID card or Meldebescheinigung (Registration Card) is required
Supported Countries
Global Numbers are available for the following countries:
- Australia
- Belgium
- Brazil
- Canada
- France
- Germany
- India (ITFS Only)
- Ireland
- Malaysia
|
- Mexico
- Netherlands
- New Zealand
- Philippines (ITFS Only)
- Portugal
- Spain
- Switzerland
- United Kingdom
- United States
|
Inbound Usage
Toll-Free Numbers
Inbound toll-free calls to Global Numbers are billed for a 30-second minimum at 6-second increments. Contact Support for inbound usage rates.
DID Numbers
Global DID numbers include 500 minutes of inbound calls per month. DID minutes in excess of the included 500 monthly minutes are billed for a 30-second minimum at 6-second increments. Contact Support for inbound usage rates.
