This article provides links to MiCloud Contact Center documentation including requirements, release notes, administration, agent interaction center, event feed, applications interface, chat, supervisor, historical reports, and agent manager.
This article contains an administrator guide that explains how to configure Contact Center, identify agents and supervisors, create agent groups, route calls, identify IVR applications for reporting, specify call handling, set system parameters, use call control scrips, and more.
This article contains a user guide with information about using the Agent Interaction Center including understanding the interface and associated icons, working with queues, handling interactions, using call controls, wrap-up mode, and supervisor tasks.
This article contains a guide with information about the MiCloud API, group activity event feed, real-time group activity event feed API, and event feed troubleshooting.
This article contains a guide with information about integrating Contact Center with a customer database, using dial lists, and the supported SQL syntax.
This article contains information about the Agent Manager, which is used by managers and supervisors to obtain real-time statistical information about Contact Center activities.
