RAY BAUM’S Act was introduced in the United States to ensure that accurate dispatchable location information is conveyed when emergency 911 calls are made so that first responders can locate the caller quickly and accurately.

This KB article provides information about the integration of RAY BAUM with MiCloud.

Solution: MiCloud

• Portal/Console: Used to input information that maps network locations to physical locations beyond the street address. For example, to floors, zones, and rooms.
• Location Information Service (LIS): This service is responsible for storing location-related information and providing it to service providers upon request.
• Devices: With standards-based HELD protocol implemented.
  • Location Detection: Detect location details of a device based on network elements such as an IP Subnet, wireless access point (WAP), or switch port information.
  • Location Conveyance: Provide location information through the Geolocation header for each emergency call.
• EMS Vendor: MiCloud implemented RAY BAUM support with the emergency service provider Inteliquent (IQ). IQ validates the civic address when the location is first created in their database. The MiCloud solution primarily sends Location identifiers to IQ during emergency calls. IQ will look up these Location identifiers to determine the emergency routing location (ERL), including the civic address, which they then use in the signaling to the public safety answering point (PSAP).

Solution: How it Works

MiCloud devices will provide dispatchable location information such as civic address, including additional location details as required by the RAY BAUM’s Act. RAY BAUM enabled devices within a campus environment will automatically update their current and correct address whenever any location change is detected. When devices are taken off campus, users will be notified to update their current emergency location. If a user fails to update this information, the 911 call will be routed to a national emergency call center for address verification.

Devices will inform of any change to its network details to the LIS server, which will propose updating an existing address or provide the option to enter new details depending on whether the device is on campus or off campus.

All devices will connect to the LIS server to obtain civic location information, the location information will then be saved locally until any network parameter change is encountered. When a user dials 911, this location information will be passed on to the 911 emergency service provider via the PBX, as part of a SIP message.

MiCloud

To facilitate network location details in MiCloud, new pages have been added to the Console under the Emergency section. The new pages are:

• Dynamic Location Detection
• Settings & Notifications

Customers must permit phones and softphones to be upgraded to the following minimum supported version.

Unless upgraded, these devices will not support the Dynamic Location Detection functionality. 

MiCloud: Dynamic Location Detection

This section describes how to access these pages, input network information, and select and map physical locations on these pages.

Access

All MiCloud customers, partners, and Support staff have access to the new emergency services page. These pages are disabled for end-users until enabled by those identified above.

We encourage customers whose locations are such that the street address is sufficient for emergency services to respond without additional location information such as floor or zones, to reach out to experienced telecom counsel to better understand their requirements. 

Console

• Authorized users access Dynamic Location Detection pages directly from the Emergency section in the Account Console menu.
• When the Dynamic Location Detection pages are disabled, the user is presented with a page from which they can choose to enable these pages.

Portal

• Authorized users access the Dynamic Location Detection pages from the Phone System > Emergency Registration page.
• The Dynamic Location Detection tab is located to the right of the Export tab.
• When the user clicks the Dynamic Location Detection tab, it cross-launches the Console pages.
• The users will see only the Emergency section with the Dynamic Location Detection page and the Setting s & Notifications page.

NOTE: To enable the Dynamic Location Detection pages, users must click the Enable Dynamic Location Detection option. After these pages are enabled, the Dynamic Location Detection screen will use the wireless access points as the default page and users will be able to navigate through all available tabs.

Dynamic Location Detection Tabs

The purpose of this section is to enable customers to identify the network elements for all Locations provisioned in their account. This information is captured during the activation process. Devices such as desktop phones and softphones locations can be identified through L2/L3 mapping such as those identified in the following sections.

Network Elements

• Wireless Access Points—Used to associate a location to a device based on the MAC address of a wireless access point.
• IP Subnets—Used to associate a location to a device based on the IP address configuration.
• Switch Maps—Used to associated a location to a device based on the wired connectivity to an L2 network switch.

These tabs can be used to identify the physical location devices. Some common functionality is provided by all these three tabs, such as:

• Search
• Select Locations (from provisioned account locations)
• Add New (network device specific to currently selected tab)
• Select (for selecting the current network device)
• Add New (opens the sidebar page for adding network devices)
• Delete (for removing a network device)

Network Device Tabs

Wi-Fi Access Points

• Input unique BSSID and provide description, emergency location, and additional location details to assist emergency responders to quickly locate the user who dialed 911.

• BSSID details must be gathered from wireless access points deployed at the customer location.
• Emergency Location can be selected from the list of provisioned locations in the account.
• Additional Location Information can be typed into the field to better describe sub-locations such as floors or zones.

To add a new Wi-Fi access point:

1. Click the Add New option.
2. The Console sidebar page opens displaying the following fields:
   • Choose Network Type
     • WiFi Ground Floor
   • Configuration
     • Description
     • BSSID
   • Location Details
     • Location
     • Additional Location Details (maximum 60 characters)
3. Click Add Wi-Fi Access Point to confirm. Clicking Cancel will undo the updates.

To remove the Wi-Fi access points:

1. Select the Wi-Fi access point to open the details page.
2. Click the Remove option at the bottom of the page.

IP Subnets

• Input unique IP Subnets and provide description, emergency location, and additional location details to emergency responders to quickly locate the user who dialed 911.

• IP Subnet details must be gathered from the IP network deployed at the customer location.
• Emergency Location can be selected from the list of provisioned locations in the account.
• Additional Location Information can typed into the field to better describe sub-locations such as floors or zones.

To add a new IP subnet:

1. Click the Add New option.
2. The Console sidebar page opens displaying the following fields:
   • Choose Network Type
     • IP Subnet
   • Configuration
     • Description
     • IP subnet
   • Location Details
     • Location
     • Additional Location Details (maximum 60 characters)
3. Click Add IP Subnet to confirm. Clicking Cancel will undo the updates.

To remove an IP subnet:

1. Select the IP subnet to open the details page.
2. Click the Remove option at the bottom of the page.

​Switch Maps

• Input unique Switch Maps and provide description, emergency location, and additional location details to assist emergency responders to quickly locate the user who dialed 911.

• Switch map details must be gathered from the IP network deployed at the customer location.
• Emergency Location can be selected from the list of provisioned locations in the account.
• Additional Location Information can typed into the field to better describe the sub-locations such as floors or zones.

To add a new switch map:

1. Click the Add New option.
2. The Console sidebar page opens displaying the following fields:
   • Choose Network Type
     • Switch maps
   • Configuration
     • Description
     • Switch name
   • Ports
     • Select Include All Ports
     • Open the sidebar page to specify ports for this location
     • Add ports as required
   • Location Details
     • Location
     • Additional Location Details (maximum 60 characters)
3. Click Add Switch Map to confirm. Clicking Cancel will undo the updates.

To remove a switch map:

1. Select the switch map to open the details page.
2. Click the Remove option at the bottom of the page.

Network Locations and Phones Tabs

Locations

All locations provisioned in the customer account are displayed in the Locations page.

• Search for and select specified locations.
• Review the Emergency Registration status (Registered is indicated in Green and Not-Registered is indicated in Red).
• Review the emergency address.
• Input Emergency Response Location (ERL) settings (use these setting to allow access only from the IP addresses owned by the customers’ organization).
• Add sub-locations to further identify specific physical locations to be associated with network devices mentioned in the Network Device Tabs section.
• Add as many sub-locations as necessary for your location (for example, number of floors, and number of zones per floor).
• Move sub-locations into a prioritized order to match physical location or other customer criteria.

Phones

All desktop phones provisioned within the customer account are populated in the Phones tab.

Users can use this tab to search for and select specific provisioned phones to configure Dynamic Location Detection capabilities.

NOTE: Device-specific Dynamic Location Detection capability is limited to Mitel 6900-Series and Mitel 400-Series IP phones.

After selecting the phone, choose one of the following three Dynamic Location Detection configurations:

• Automatic: Default setting; uses the Dynamic Location Detection setting populated in the Wi-fi access points, IP subnets, and Switch maps tabs.
• Static Location: Alternative to network map when devices will not be moved around the location. For such devices, choose the location and provide additional address detail as required. This information will be conveyed to the emergency provider when 911 is called.
• Disabled: Customers are encouraged to reach out to experienced telecom counsel to better understand their requirements before enabling this feature. Enabling this setting will disable Dynamic Location Detection. If Dynamic Location Detection is disabled, emergency services will be dispatched to the location specified for Caller Emergency Service Identification (CESID). Therefore, the Disabled setting must be enabled only when devices will not be moved around campus/office and the street address is sufficient for emergency responders to locate the emergency caller immediately without any further location information.

Settings & Notifications

Settings

Users can enable or disable Dynamic Location Detection from the Setting & notifications page.

The procedure for enabling Dynamic Location Detection from the Settings & notifications page is the same as that for the initial process described earlier.

If the users want to disable the Dynamic Location Detection functionality, they can do so by clearing the checkbox. This may be done during the provisioning process or any other time the customer wants the dynamic functionality paused or stopped (for example, when street address is deemed sufficient for emergency services to identify the location accurately; that is, the CESID model). Customers are encouraged to reach out to experienced telecom counsel to better understand their requirements before disabling the Dynamic Location Detection functionality. 

User will be presented a Confirmation pop-up alert before the Dynamic Location Detection functionality is disabled.

All network device and location information provisioned in the Dynamic Location Detection pages will be saved for future use.

Depending on the Dynamic Location Detection provisioned state, users will be presented with the original Dynamic Location Detection pages. If provisioned information was saved, it will appear greyed out behind the enable Dynamic Location Detection button.

Notifications

This page is reserved for future development and assists customers with notifying the users when major changes occur within Dynamic Location Detection pages and with managing emergency 911 local notifications when users dial 911 for an emergency or 933 to test emergency services.

Off-Campus

This section covers how desktop phone and softphone functionality are handled when the phones are not located within the campus or business environment for which the network maps have been enabled through the Dynamic Location Detection pages.

Desktop Phone

If a desktop phone is moved from a location for which Dynamic Location Detection is enabled, an email is sent to the account administrators and the end-user (if email is available) for Decision Makers to update the emergency location for that desktop phone. This notification is sent only when a desktop phone is initially moved off site. MiCloud cannot detect subsequent changes in desk phone location off-site. 

The email will identify the device telephone number or extension number and diagnostic information (MAC address and public and private IP address). Account Decision Makers can click a link to access a pop-up page in which they can enter and save the new emergency location information. This information is immediately saved and conveyed to emergency services when 911 is dialed.

When a device operating within the campus or business office location is moved, the emergency location is automatically updated based on the Dynamic Location Detection information. The email process is initiated only when the device is moved outside the campus or business office location; for example, if a user takes a phone home or a phone is moved to an additional office space (new floor or zone) that has not yet been provisioned in the Dynamic Location Detection page.

Client

This client is deployed on laptops, tablets, and mobile phones. As such, they are more likely to be moved from location to location (for example, by teleworkers).

Each soft client will alert (with a red exclamation point in client tray) users when a change in network location has been detected and an update to their emergency location is required. Users can go to the Emergency Location tab where details about the alert are found (for example, New location detected).

Users can enter their emergency location details through the Emergency Location tab on the client.

Users can also delete locations visited earlier. These locations, when deleted by a user, are also deleted from the Location Information Service (LIS) centrally managed by RingCentral for emergency location services. Personal emergency addresses will automatically be expunged from LIS after 30-days of non use.

MiCloud Client on Mobile Devices

Connect for iOS and Connect for Android use the native dialer; therefore, there is no interaction with the MiCloud solution for emergency calls.

Acronyms, Abbreviations, and Glossary

• BSSID - Basic Service Set Identification. MAC address of a wireless access point (WAP).
• CESID - Caller’s Emergency Service Identification, equivalent to ELIN.
• ELIN - Emergency Location Identification Number also known as CESID.
• ERS - Emergency Routing Services.
• Geolocation - A means of passing the location of a device via specific SIP headers.
• LLDP- Link Layer Discovery Protocol.
• LIS - Location Information Service. LIS provided by RingCentral allows an organization to enter location information (including civic address, and floor/room/suite/apartment and so on) to be used during
  emergency calls.
• NANP – North American Numbering Plan (https://en.wikipedia.org/wiki/North_American_Numbering_Plan)

Testing Emergency Registration (933)

933 is a free automated service that can be used to confirm emergency registration information. Dialing 933 provides an automated readout of the emergency callback number along with the associated address.

If the automated readout does not provide the expected information, verify the address information in the Account Portal. If additional assistance is needed, contact Support.