If you are a Decision Maker or Phone Manager, you can view a list of all phone numbers assigned to your MiCloud account. You can also order new local and toll-free numbers for your organization and map phone numbers to certain call-flow components such as auto attendants, hunt groups, and bridged call appearances (BCAs). You can request to transfer phone numbers from your current telecom service provider to your MiCloud phone system.
NOTE: Numbers associated with the Global Users service cannot be assigned or reassigned to call flow components.
The Phone Numbers page of the Account Portal is divided into the following tabs for viewing and managing phone numbers for your account:
- Numbers — displays a list of all phone numbers assigned to your MiCloud account; you can order new local and toll-free numbers for your account and also map phone numbers to call flow components from this tab; for more information about ordering new local and toll-free numbers for your organization, see Adding Phone Numbers.
NOTE: You can order new phone numbers only for US and Canadian accounts. - Requests — displays a list of all phone number transfer requests created for your account; you can initiate and update transfer requests from this tab; see Requesting Phone Number Transfers (MiCloud) for more information.
NOTE: You can add or update existing transfer requests only for US and Canadian accounts.
The following information is displayed for each phone number on the Phone Numbers page of the Account Portal:
- Number — the telephone number
- Country — the country in which the geographic location the phone number is assigned to is located; the country code is also displayed
- Status — the current status of the phone number
- Type — the type of phone number; Domestic, Universal Toll-Free, Global Inbound, Global Toll-Free, or Global User
For information about Global Inbound and Global Toll-Free numbers, see MiCloud Global Numbers. For information about Global Users, see MiCloud Global Users. - Location — the name of geographic location the phone number is assigned to
- Destination Type — the type of component the phone number is assigned to; "-" is displayed for numbers that are not currently assigned to any call flow component
- Destination (Display Name) — the name of the user or other component the phone number is assigned to; the information displayed in this column depends on the destination type.
NOTE: If the phone number was assigned to a call flow component using the Visual Call Flow Editor, this column displays the component name, type, and extension. If the phone number was assigned to a call flow component using the Phone Numbers page, this column displays the component name, type, and extension with the display name in parenthesis. - Active Requests — the transfer request associated with the phone number, if any; click to view the associated transfer request
To view a list of phone numbers:
- Log in to the Account Portal.
- On the Phone System menu, click Phone Numbers.
The Phone Numbers page opens displaying the list of phone numbers assigned to your MiCloud account.
NOTE: By default, the first 250 phone numbers assigned to your account are displayed.
You can change the list of phone numbers displayed on each page by clicking the Pager Settings button at the bottom-right corner of the screen and selecting from one of the following entries:
- All — displays the entire list of phone numbers assigned to your account
- 20 — displays 20 phone numbers on each page from the entire list of phone numbers assigned to your account
- 250 — displays 250 phone numbers on each page from the entire list of phone numbers assigned to your account
- 500 — displays 500 phone numbers on each page from the entire list of phone numbers assigned to your account
- 1000 — displays 1000 phone numbers on each page from the entire list of phone numbers assigned to your account
- To navigate through various pages displaying the list of phone numbers, click the following buttons displayed at the bottom-left corner of the page:
- First — moves to the first page
- Previous — moves to the previous page
- Next — moves to the next page
- Last — moves to the last page
NOTE: The following information is displayed in the bottom-left corner of the page:
- Size — displays the total number of phone numbers displayed on each page
- Page — displays the current page number count out of the total number of pages; for example 2 of 13
- Data — displays the phone numbers count on the current page out of the entire list of phone numbers; for example, 21 to 40 of 300
- To filter the list, do one of the following:
- In the list above the toolbar, select the location to view.
- Type your filter criteria in the Search... field on the toolbar.
NOTE: Search criteria displays results from the whole set of phone numbers and not only from the current page that is displayed. - Type your filter criteria under the appropriate column heading.
- Type the number/digits under the Number column heading.
- Select a country under the Country column heading.
- Select a status under the Status column heading.
- Select a type of phone number under the Type column heading.
- Type the location under the Location column heading.
- Select a type of component under the Destination Type column heading.
Exporting a List of Phone Numbers
You can export a list of all phone numbers assigned to your account or you can filter the list and export a subset of phone numbers assigned to your account.
- Log in to the Account Portal.
- On the Phone System menu, click Phone Numbers.
- (Optional) Filter the list to show only the phone numbers you want to export.
- Click Export on the toolbar.
- Follow the prompts to open or save the file.
Assigning Phone Numbers to Call Flow Components (DNIS Mapping)
If you are a Decision Maker or Phone Manager, you can map phone numbers to existing auto attendants, hunt groups, and BCAs from the Phone Numbers page of the Account Portal. Mapping phone numbers to call flow components in this way allows you to map multiple phone numbers to the same call flow component. A display name is defined for each phone number that is mapped to a call flow component, allowing the user receiving the call to see which phone number the caller dialed.
NOTE: Numbers associated with the Global Users service cannot be assigned or reassigned to call flow components.
You can also reassign and unassign phone numbers that are currently assigned to auto attendants, hunt groups, and BCAs.
Assigning an Available Phone Number
The assign feature is only available for phone numbers that are not currently assigned to a call flow component and have a status of Available or Pending Port In.
NOTE: If the selected number has a status of Pending Port In, the number will not receive inbound calls until the transfer is complete.
To assign an available phone number to a call flow component:
- Log in to the Account Portal.
- On the Phone System menu, click Phone Numbers.
- In the phone number list, select the check box next to the phone number you want to assign to a call flow component.
- Click Assign on the toolbar. The Assign phone number dialog box is displayed.
- Under Destination Type, select one of the following:
- Auto Attendant – to assign the phone number to an auto attendant
- Hunt Group – to assign the phone number to a hunt group
- Bridged Call Appearance – to assign the phone number to a BCA
- User – to assign the phone number to a user; this option is only available for Global Inbound and Global Toll-Free numbers
- In the Destination list, select the name of the call flow component to assign the phone number to.
The Display Name field is populated automatically. - (Optional) In the Display Name field, edit the display name as desired.
This is the name displayed on the phone screen when an incoming call to this number is received; this name also appears in call reports. - Click Save.
The phone number is assigned to the selected call flow component.
Reassigning a Phone Number
You can reassign a phone number that is currently assigned to an auto-attendant, hunt group, or BCA to another auto attendant, hunt group, or BCA.
To reassign a phone number to a different call flow component:
- Log in to the Account Portal.
- On the Phone System menu, click Phone Numbers.
- In the phone number list, select the check box next to the phone number you want to reassign.
- Click Edit on the toolbar.
The Edit phone number dialog box is displayed. - Under Destination Type, select one of the following:
- Auto Attendant — to reassign the phone number to an auto attendant
- Hunt Group — to reassign the phone number to a hunt group
- Bridged Call Appearance — to reassign the phone number to a BCA
- User — to reassign the phone number to a user; this option is only available for Global Inbound and Global Toll-Free numbers
- In the Destination list, select the name of the call flow component to reassign the phone number to.
The Display Name field is populated automatically. - (Optional) In the Display Name field, edit the display name as desired.
This is the name displayed on the phone screen when an incoming call to this number is received; this name also appears in call reports. - Click Save.
The phone number is reassigned to the selected call flow component.
Unassigning a Phone Number
You can unassign a phone number that is currently assigned to an auto-attendant, hunt group, or BCA. Once the phone number is unassigned, the number is listed as available on the Phone Numbers page.
To unassign a phone number from a call flow component:
- Log in to the Account Portal.
- On the Phone System menu, click Phone Numbers.
- In the phone number list, select the check box next to the phone number you want to unassign.
- Click Edit on the toolbar.
The Edit phone number dialog box is displayed. - Under Destination Type, select Unassign.
- Click Save.
The phone number is unassigned from the call flow component.
