Managing Invoices and Payments

The Invoices & Payments page is divided into the following tabs:

• View Invoices — contains invoice and payment information
• Manage Invoice Groups — contains invoice group information and options for opting in or out of receiving paper invoices

Viewing Invoice and Payment Information

If you are a Billing Contact or a Decision Maker, you can view invoices, detailed invoice reports, billing history, payments, and current balances. Billing Contacts receive an email notification the first week of each month with a link to an account statement. By default, paper invoices are not mailed out; for information about receiving paper invoices, see Viewing Invoice Group Information.

For additional information, see the following topics:

• Viewing Invoice Group Locations
• Viewing Invoices and Detailed Invoice Reports
• Exporting Invoice Details for All Invoice Groups
• Making a Payment
• Taxes, Fees, and Surcharges
• Protecting Your Company Against Fraud

To view invoice and payments information:

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. In the Choose Invoice Group list, select the invoice group for which you want to view information.
   NOTE: If you or another Authorized Contact on your account have previously contacted MiCloud by RingCentral Support to set up multiple invoice groups for your account, you can select the invoice group to view. Otherwise, only one main invoice group is used for your account.

The following information about the selected invoice group is displayed:

• Invoice group ID, invoice group name, and outstanding balance
• Billing address for the invoice group
• Number of geographic locations assigned to the selected invoice group; click View to display a list of these locations
• Currency used for the selected invoice group
  The transaction list table on the View Invoices tab displays the following information about the selected invoice group:
• Date — the transaction date or date the invoice was generated
• Transaction Type — the type of transaction; Credit, Debit, Monthly Invoice, Payment, Realtime Invoice
• Invoice — the invoice number (if applicable)
• Open Balance — remaining balance due for the listed invoice
• Charge or Credit — the invoice or transaction amount (if applicable)
• Payment — the amount of payment made on your account (if applicable)
• Balance — the total balance due on the transaction or invoice date

Viewing Invoice Group Locations

You can view a list of the geographic locations assigned to each invoice group.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. In the Choose Invoice Group list, select the invoice group to view.
   NOTE: If you or another Authorized Contact on your account have previously contacted MiCloud by RingCentral Support to set up multiple invoice groups for your account, you can select the invoice group to view. Otherwise, only one main invoice group is used for your account.
5. In the invoice group information, next to Includes n Locations, click View.
   The Invoice Locations dialog box appears.
6. Click OK to close the dialog box.

Viewing Invoices and Detailed Invoice Reports

If you are a Billing Contact or Decision Maker, you can view or download PDF versions of monthly invoices and detailed reports of billable services.

For more information, see the MiCloud and Sky by RingCentral Invoice Guide.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. In the Choose Invoice Group list, select the invoice group to view.
   NOTE: If you or another Authorized Contact on your account have previously contacted MiCloud by RingCentral Support to set up multiple invoice groups for your account, you can select the invoice group to view. Otherwise, only one main invoice group is used for your account
5. In the Invoice column for the desired invoice, next to the invoice number, do one of the following:
   • Click PDF to view or download a PDF version of the invoice.
   • Click CSV to view or download a detailed report of billable services for the invoiced period.

   NOTE: It is possible for non-billable profile numbers to have associated outbound usage fees. When a direct outbound call is placed from a programming number, or when an inbound call to a programming number is transferred to an external phone number, usage fees may apply.

Exporting Invoice Details for All Invoice Groups

You can export a CSV file that contains invoice details for all invoice groups for a particular month.

NOTE: This feature is not available for all accounts. If you would like to have this feature enabled for your account, contact MiCloud by RingCentral Support.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. Click Export All.
5. The Export All dialog box appears. 
6. Select the invoice date that matches the month for which you want to export invoice details, and then click Export.

Making a Payment

You can make a payment by credit card or eCheck (ACH) from the Invoices & Payments page of the Account Portal or you can make a payment by check or wire transfer.

Making a Payment by Credit Card or eCheck (USD Only)

NOTE: Payments via Account Portal are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
NOTE: Credit card payments cannot exceed $99,999 per month; payments in excess of this amount must be paid using eCheck (ACH) or Check.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. If more than one invoice group exists for your account, select the invoice group to view from the Choose Invoice Group list.
   If a balance is due for the selected invoice group, a drop-down list of the invoice dates and the balance due for each invoice is displayed on the right, above the transaction type list.
5. In the list, select the invoice you want to pay or select All to pay all outstanding invoices for the selected invoice group.
6. Click Pay Now.
   The Invoice Payment dialog box appears.
7. To change the payment amount, type a new amount in the Amount field.
8. Select one of the following:
   • Credit Card — to make a credit card payment.
   • Check — to make an eCheck (ACH) payment.
9. Enter the required credit card or bank information.
10. Under Billing Information, verify all information is accurate.
11. Click OK.

Making a Payment by Check

Follow the guidelines below to make a payment by check.

• Make check out to RingCentral Inc.
• Include your invoice number and/or account number on the check
• Send regular postal mail to the following address:

  US
  RingCentral Inc
  PO Box 734232
  Dallas, TX 75373-4232
  
  Canada
  RingCentral Inc.
  PO Box 12083, Station A
  Toronto, Ontario
  M5W 0K5

NOTE: Contact Support if you need to send your payment via express mail or overnight delivery.

Making a Payment by Wire Transfer

Contact MiCloud by RingCentral Support with bank information to initiate a wire transfer to pay your bill.

Recurring Payments

As of July 1, 2024, RingCentral is no longer accepting new requests for recurring payments. If recurring payments were set up for your account before this date, they will continue as arranged.

Taxes, Fees, and Surcharges

For detailed information about the taxes, fees, and surcharges for your location, see one of the following:

• USA Taxes, Fees, and Surcharges
• Canada Taxes Fees and Surcharges

Protecting Your Company Against Fraud

Toll or phone fraud occurs when an attacker gains access to your phone system and makes unauthorized long-distance, often international, calls. According to the Communication Fraud Control Association, worldwide phone fraud caused by compromising phone systems costs consumers approximately $5 billion per year. RingCentral customers are responsible for all toll charges on their account, even if these are the result of fraudulent activity outside of the customer's control. RingCentral will not be liable for any damages whatsoever resulting from fraudulent or unauthorized use of your account, and the payment of all charges for these fraudulent calls is and remains your responsibility. For information about methods of preventing fraud, please see Fraud Prevention.

Viewing Invoice Group Information
Viewing Services Data
Viewing the Usage Log
Exporting Call Detail Records
Viewing Courtesy Usage Reports
Viewing Fax Usage Reports
MiCloud Account Portal Documentation