Managing Invoices and Payments

The Invoices & Payments page is divided into the following tabs:

• View Invoices — contains invoice information
• Manage Invoice Groups — contains invoice group information

Viewing Invoice and Payment Information

If you are a Billing Contact or a Decision Maker, you can view invoices and detailed invoice reports. Billing Contacts receive an email notification the first week of each month with a link to an account statement.
NOTE: Paper invoices are no longer mailed. If you previously selected to receive paper invoices for one or more invoice groups on your account, you will no longer receive these, and you will no longer be charged the paper invoice fee.

For additional information, see the following topics:

• Viewing Invoice Group Locations
• Viewing Invoices and Detailed Invoice Reports
• Exporting Invoice Details for All Invoice Groups
• Making a Payment
• Taxes, Fees, and Surcharges
• Protecting Your Company Against Fraud

To view invoice and payments information:

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. In the Choose Invoice Group list, select the invoice group for which you want to view information.
   NOTE: If you or another Authorized Contact on your account have previously contacted MiCloud by RingCentral Support to set up multiple invoice groups for your account, you can select the invoice group to view. Otherwise, only one main invoice group is used for your account.

The following information about the selected invoice group is displayed:

• Invoice group ID, invoice group name, and outstanding balance
• Billing address for the invoice group
• Number of geographic locations assigned to the selected invoice group; click View to display a list of these locations
• Currency used for the selected invoice group

The transaction list table on the View Invoices tab displays the following information about the selected invoice group:

• Date — the transaction date or date the invoice was generated
• Transaction Type — the type of transaction; Monthly Invoice
  NOTE: As of October 1, 2025, new payments, credits, and debits are no longer displayed. Only monthly invoices are displayed.
• Invoice — the invoice number (if applicable), a link to the PDF version of the invoice, and a link to the detailed CSV invoice report.
• Charge — the amount on this invoice

Viewing Invoice Group Locations

You can view a list of the geographic locations assigned to each invoice group.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. In the Choose Invoice Group list, select the invoice group to view.
   NOTE: If you or another Authorized Contact on your account have previously contacted MiCloud by RingCentral Support to set up multiple invoice groups for your account, you can select the invoice group to view. Otherwise, only one main invoice group is used for your account.
5. In the invoice group information, next to Includes x Locations, click View.
   The Invoice Locations dialog box appears.
6. Click OK to close the dialog box.

Viewing Invoices and Detailed Invoice Reports

If you are a Billing Contact or Decision Maker, you can view or download PDF versions of monthly invoices and detailed reports of billable services.

For more information, see the MiCloud by RingCentral Invoice Guide.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. In the Choose Invoice Group list, select the invoice group to view.
   NOTE: If you or another Authorized Contact on your account have previously contacted MiCloud by RingCentral Support to set up multiple invoice groups for your account, you can select the invoice group to view. Otherwise, only one main invoice group is used for your account
5. In the Invoice column for the desired invoice, next to the invoice number, do one of the following:
   • Click PDF to view or download a PDF version of the invoice.
   • Click CSV to view or download a detailed report of billable services for the invoiced period.

   NOTE: It is possible for non-billable profile numbers to have associated outbound usage fees. When a direct outbound call is placed from a programming number, or when an inbound call to a programming number is transferred to an external phone number, usage fees may apply.

Exporting Invoice Details for All Invoice Groups

You can export a CSV file that contains invoice details for all invoice groups for a particular month.

NOTE: This feature is not available for all accounts. If you would like to have this feature enabled for your account, contact MiCloud by RingCentral Support.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. Click Export All.
5. The Export All dialog box appears. 
6. Select the invoice date that matches the month for which you want to export invoice details, and then click Export.

Making a Payment

You can make a payment by credit card or eCheck (ACH) from the Invoices & Payments page of the Account Portal or you can make a payment by check, ACH, or wire transfer.

IMPORTANT: Recurring and auto payments are no longer supported. The final auto-pay run was processed on Friday, July 18, 2025. Auto-pay is no longer an available payment option, effective immediately. Payments will need to be issued using an alternative payment method.

For payment issues or questions, contact our Collections team at connect.collections@ringcentral.com or 800-226-6775.

Making a Payment by Credit Card or eCheck (USD Only)

NOTE: Payments via Account Portal are only supported for invoices issued in USD. This option is not available for invoices issued in CAD.
NOTE: Credit card payments cannot exceed $99,999 per month; payments in excess of this amount must be paid using eCheck (ACH) or Check.

1. Log in to the Account Portal.
2. On the Organization menu, under Billing, click Invoices & Payments.
3. Click the View Invoices tab.
4. On the Invoices & Payments screen that appears, select the invoice that you want to pay.
   • If more than one invoice group exists for your account, select the desired invoice group from the Choose Invoice Group drop-down menu.
   • By default, the drop-down menu that appears to the left of the Pay Now button displays the invoiced amount for the most recent invoice.
     IMPORTANT: The amount displayed here does not reflect any payments that may have been received. This field should not be used to determine the total balance due. For your current balance due (including any received payments or credits), reach out to our Collections team at connect.collections@ringcentral.com or 800-226-6775.
5. Click Pay Now.
   The Invoice Payment dialog box appears.
6. Select one of the following:
   • Credit Card - Enter the Card Number and use the drop-down menus to select the Expiration Date.
     NOTE: When paying with a credit card in the Account Portal, payments cannot exceed $99,999.
   • Check (eCheck) - Enter the Account Number and Routing Number, and select the type of account (Checking, Saving, Corporate Checking).
     NOTE: eCheck payments are secure direct debit transactions that utilize ACH (Automated Clearing House) technology.
7. Enter the required credit card or bank information.
8. Under Billing Information, verify all information is accurate.
9. Click OK.

Making a Payment by Check

Follow the guidelines below to make a payment by check.

• Make check payable to RingCentral Inc.
• Include your invoice number and/or account number on the check
• Send regular postal mail to the following address:
  • US: RingCentral Inc., PO Box 734232, Dallas, TX 75373-4232
  • Canada: RingCentral Inc., PO Box 12083, Station A, Toronto, Ontario, M5W 0K5
• Send courier deliveries (FedEx, UPS, etc.) to:
  JPMorgan Chase (TX 1-0029)
  Attn: RingCentral Inc. 734232
  14800 Frye Road, 2nd Floor
  Ft. Worth, TX 76155

ACH Payments

To make a payment via ACH, use the following information:

JPMorgan Chase Bank
JPMorgan Chase New York, NY 10017
Account Name: RINGCENTRAL INC.
Account Number: 20000045652475
Bank Routing Number: 028000024

Wire Transfers

To initiate a wire transfer, use the following information:

JPMorgan Chase Bank
JPMorgan Chase New York, NY 10017
Account Name: RINGCENTRAL INC.
Account Number: 20000045652475
SWIFT Code: CHASUS33
Bank Routing Number: 021000021

Phone Payments

To make a payment by phone, contact our Cloud Collections team at 800-226-6775.

Taxes, Fees, and Surcharges

For detailed information about the taxes, fees, and surcharges for your location, see one of the following:

• USA Taxes, Fees, and Surcharges
• Canada Taxes Fees and Surcharges

Protecting Your Company Against Fraud

Toll or phone fraud occurs when an attacker gains access to your phone system and makes unauthorized long-distance, often international, calls. According to the Communication Fraud Control Association, worldwide phone fraud caused by compromising phone systems costs consumers approximately $5 billion per year. RingCentral customers are responsible for all toll charges on their account, even if these are the result of fraudulent activity outside of the customer's control. RingCentral will not be liable for any damages whatsoever resulting from fraudulent or unauthorized use of your account, and the payment of all charges for these fraudulent calls is and remains your responsibility. For information about methods of preventing fraud, please see Fraud Prevention.

Viewing Invoice Group Information
Viewing Services Data
Viewing the Usage Log
Exporting Call Detail Records
Viewing Courtesy Usage Reports
Viewing Fax Usage Reports
MiCloud Account Portal Documentation