As a MiCloud Administrator, you can view several types of usage logs that include information about calls and email-to-fax services.
- Usage Log - contains information about inbound and outbound calls
- Courtesy Usage Log - displays information for all courtesy profiles on your account
- Fax Usage Log - displays the number of fax pages sent and received by each MiCloud Fax user on your account
Viewing the Usage Log
In the Account Console, you can view a log of all inbound and outbound calls for up to the last 7 days. The usage log contains the following information for each call:
- Date and Time
- Duration
- Calling Number
- Direction (Inbound/Outbound)
|
- Originating
- Dialed Number
- Destination
- Internal (Yes/No)
|
To view the usage log:
- On the Account Console menu, click Billing and then click Usage.
- Select the Usage tab.
- In the Time Period drop-down list, select one of the following to select the length of time to display calls for, and then click Apply:
- Today
- Yesterday
- Last 7 Days
- To filter the list, enter or select the filter criteria in one or more column headings.
Exporting the Usage Log
You can export a usage log for your account to a .csv (Comma Separated Values) file. Each exported usage log can contain up to 60 days of data.
NOTE: Usage log data older than 13 months is not accessible using the Usage Log export feature. Data older than 13 months is archived and can be obtained by contacting Support. Usage log data is archived for 7 years; all data older than 7 years is deleted and is no longer available.
The exported usage log contains the following information for each call:
- Location
- Start of Call Date
- Start of Call Time
- Calling Number
- Call Direction (Inbound/Outbound)
- Originating User
- Originating City
- Originating State
|
- Dialed Number
- Destination User
- Destination City
- Destination State
- Call Type
- Duration
- Call Charge
- Account Code
|
To export the usage log:
- On the Account Console menu, click Billing and then click Usage.
- To filter the list, enter or select the filter criteria in one or more column headings.
- Click Export on the toolbar.
The Export Call History dialog box appears. - In the From date field, type or select the earliest date to export data for.
- In the To date field, type or select the latest date to export data for.
- In the File name field, type a name for the exported .csv file.
- (Optional) Select the Charged calls only checkbox to only export calls with a non-zero charge.
- Click OK, and then follow the prompts to open or save the file.
