Configuring Schedules

Schedules let you define business hours to facilitate proper routing of inbound calls to your MiCloud phone system. Schedules can be used by hunt groups and auto attendants.

The MiCloud system supports the following types of schedules:

• On-Hours - defines the regular business hours for your organization
• Holiday - defines the schedule for days when your organization is closed for business
• Custom - defines dates and times when your organization operates on a different schedule
• Off-Hours - all hours not defined by on-hours, holiday, or custom schedules are considered off-hours

Hours for on-hours and custom schedules are configurable. Holiday schedules let you identify the days when your organization is otherwise not open for business. Off-hours are considered all time that is not entered in the other schedules.

Configuring the On-Hours Schedule

1. On the Account Console menu, click Main Line and then click Schedules.
2. Click Add, and then click On Hours Schedule.
3. In the Name field, enter a name for the schedule.
4. In the Time Zone drop-down list, select the time zone.
5. Select the checkbox next to each day that your business operates.
6. For each day, do the following:
   • Enter the start and stop time.
   • To configure multiple start and start times, click Add and then enter the additional start and stop times.
     Example: If your business is closed for lunch, you can enter a morning start and stop time (8am-12pm) and an afternoon start and stop time (1pm-5pm).
7. Click Add Schedule.

Configuring the Holidays Schedule

A holidays schedule can contain multiple holidays. All holidays are full-day, 24-hour holidays; no time periods can be set for holidays. A Custom schedule must be used for any partial-day holidays.

1. On the Account Console menu, click Main Line and then click Schedules.
2. Click Add, and then click Holiday Schedule.
3. In the Name field, enter a name for the schedule.
4. In the Time Zone drop-down list, select the time zone.
5. Click Add.
6. Do the following:
   1. Enter a name for the new holiday.
   2. Enter or select a date for the holiday.
   3. Select the Repeat every year checkbox to have the holiday repeat annually.
   4. Click Add to add another holiday.
   5. Repeat steps a-d for each holiday.
7. Click Add Schedule.

Configuring the Custom Schedule

Custom schedules override on-hours and holiday schedules when there is an overlap.

1. On the Account Console menu, click Main Line and then click Schedules.
2. Click Add, and then click Custom Schedule.
3. In the Name field, enter a name for the schedule.
4. In the Time Zone drop-down list, select the time zone.
5. Click Add.
6. Do the following:
   1. Enter a name for the custom period.
   2. Enter or select a date for the custom period.
   3. Enter or start and stop time for the custom period.
   4. Click Add to add another custom period.
   5. Repeat steps a-d for each custom period.
7. Click Add Schedule.