As a MiCloud Account Console Administrator, you can delete users or users along with their phone services from your account.
NOTE: This article is applicable for Administrators using Account Console. For Authorized contacts using Account Portal, see Closing a User.
When you delete a user from your account, the user is no longer able to log in to MiCloud applications and the user's preferences and settings are permanently deleted.
NOTE: If your account has only one user with an Emergency Contact role, then you will not be able to delete the user. You must assign the Emergency Contact role to another user in the account before you delete the user.
The following restrictions apply when the user being deleted has an assigned phone service:
- When you delete a user with phone services, you can choose to reassign the user's phone service to a user on your account who does not already have an assigned phone service.
- If deleting the user does not take you below your contracted commitment, you can delete the user and cancel the user's phone service. See the section Phone Service Cancellation Policy for more information.
- If deleting the user will take you below your contracted commitment, you must reassign the phone service to another user.
NOTE: If you do not have any users without phone services remaining on your account, you must create a user to reassign the phone service to before deleting the existing user.
When a user is deleted and the user's phone services closed, the phone number is deactivated and any calls to the phone number will generate a "Line not in service" message.
To delete a user:
- On the Account Console menu, click Users & Locations and then click Users.
- Select the user whom you want to delete, and then click Manage.
The user edit panel opens at the right side of the page. - Click Delete at the bottom of the user edit panel.
- In the Remove User with Phone Service dialog box that opens, do either of the following:
- To reassign the phone service to another user:
- Select the Reassign Services to User radio button and select the user from the drop-down list.
- Click OK.
A message, Removed user and reassigned phone service is displayed.
Note: You can reassign the phone service to a user at a different location. If you reassign the phone service to a user at a different location, the location of the user will change to the location of the phone service. You can change the user's location after the reassignment.
- To close the services, select the Close Services radio button and click OK.
Phone Service Cancellation Policy
(This section may not be applicable to some customers who are confirmed as migrating to other RingCentral platforms.)
As per our current terms, we do not offer partial monthly credit for the current billed period when individual phone services are closed. Instead of closing phone services when you have changes in personnel, we recommend that you reassign the phone service to new staff members. Doing this enables you to recycle phone lines and experience savings. The process of closing phone services and then adding new phone services incurs fees. You can reassign phone services to a new user to avoid both the forfeiting of the remaining current billed period and the new user setup fee for the new phone service. If you do not plan to rehire for a position within the current contract term or if your business is planning to shrink significantly from your original contracted profile amounts, please contact RingCentral prior to your contract renewal to discuss if there are any options to adjust your contracted seats.
NOTE: All services that are closed are processed on the last day of the following month (the end of the next billing cycle) because the charge for the phone service has already been applied to your account. For example, if you close a phone service on March 15, the pending cancellation date is set to April 30. You have already received a monthly billing invoice on March 1 that included all services from April 1 to April 30.
