This article provides information about international calling rates and instructions for placing international calls in the MiCloud and Sky phone systems. For the purposes of this article, an international call is a call to a phone number that exists outside of the country where you are located.
NOTE: When customers located in the United States (lower 48) or Canada place standard calls to the other country, those calls are considered domestic outbound calls, not international calls.
Please note that all users of the MiCloud and Sky phone systems are restricted from dialing international phone numbers by default. To enable international dialing for one or more specific users, an Authorized Contact (Decision Maker or Phone Manager) can create a Support Case to communicate the necessary information to our Support team. Provide the name and phone number of each user who needs to be enabled to dial international phone numbers.
NOTE: If you are an Authorized Contact (Decision Maker or Phone Manager) in a Sky phone system, you can enable international dialing for individual users in your account by accessing the Calling Restrictions menu in the Features section of the Phone Settings screen. For instructions, see the Calling Restrictions section of the Phone Features Settings article.
Dialing International Numbers
To place a call to another country, use the following "On-Hook" dialing instructions:
- Dial the outbound dial digit, which is usually 9, followed by 011 (the international access code).
- Dial the desired "country code" followed by the local number. For a complete list of country codes, see the List of country calling codes Wiki page.
- Use one of the following ways to engage the call:
- Lift the handset.
- Press an inactive line button.
- Press the speaker button.
- Press the headset button (when a headset is attached).
- Press the Dial soft key (when displayed).
NOTE: In addition to country codes, some countries also have city codes that you have to dial after the country code and before the local number.
International Calling Rates
International calls are billed in 6-second increments with a 30-second minimum. All rates are subject to change without notice. Use the links below to view and download the current international calling rates PDF files:
FAQ
Q: What are the charges for customers in the United States who place calls to and from Alaska and Hawaii?
A: Calls from Alaska or Hawaii to any of the lower 48 U.S. states are included at no charge. Calls from any of the lower 48 U.S. states to Alaska or Hawaii and calls from Hawaii to Hawaii, Hawaii to Alaska, Alaska to Alaska, and Alaska to Hawaii are charged at the respective international rate for the destination.
Q: Are customers located in the United States and Canada billed international rates when calling phone numbers in the other country?
A: No. All standard calls between Canada and the lower 48 United States (excludes Alaska and Hawaii) are part of your domestic outbound calling plan. For information about the domestic outbound calling included with your phone profile, see MiCloud Profiles.
Q: When I dial an international number, why is the call not connecting immediately?
A: International numbers can take up to 3 seconds to connect. If you are experiencing a delay longer than 3 seconds, please contact our Support team with the number you dialed, the time of the call, and the extension you dialed from.
Q: When I dial an international number, why do I hear a ringing sound that is different?
A: If you dial an international number, you will hear a distinct ring that differs from the sound you hear when you dial a number that is in your own country.
Q: When I dial an international number, why do I get a "call cannot be completed as dialed" error message?
A: Your company may have restrictions on international dialing. To enable international dialing, an Authorized Contact can create a Support Case to communicate the necessary information to our Support team.
Q: What am I charged for placing international calls?
A: To view current rates, click the link in the International Calling Rates section above for the country in which your account is located.
