NOTE: The default behavior for call forwarding sends all incoming calls to your voicemail after 4 rings unless your call forwarding settings are changed on your phone or in the Sky Account Portal (via the Call Routing tab on the Phone Settings page).
To use your Cisco phone to manage your call forwarding settings and options:
- Press the More softkey.
- Press the CallFwd softkey.
- To forward all incoming calls, go to step 3.
- To set advanced forwarding options, go to step 4.
- To turn off call forwarding when it's already enabled, press the FwdOff softkey.
- Set the desired Always forwarding number - To the right of Forward to on your phone's Forwarding screen, use your phone's keypad to input the desired internal 4-digit extension or external 10-digit phone number to which you want to forward all incoming calls. For external numbers that are outside of your organization's phone system, you must add a 1 before the desired 10-digit phone number.
- Press the << key to make corrections or changes to the Forward to number.
- Press the Accept softkey to save any changes and to forward all calls to the number that is entered on the screen. A FWD > phone number message appears at the bottom of the phone's screen indicating all calls are being forwarded to that number.
- Press the Cancel softkey to exit the Forwarding screen and cancel any unsaved changes that you made.
- Set Advanced call forwarding options - Press the Advncd softkey, use the blue scroll button to highlight the desired call forwarding option, then press the Modify softkey one or more times to toggle to the desired setting (shown in italics below). You have the following options in the Advanced Forwarding screen of your phone:
- Always - When set to On or VMail, immediately forwards all calls without ringing your phone (and is not logged as a Missed Call).
- On (Forwards calls to another phone number)
- VMail (Forwards calls to your voicemail)
- Off (Disables this option - Rings your phone for all calls) = the default setting
- Out of Service - When set to On or VMail, forwards all calls when your phone is unplugged or otherwise disabled.
- On (Forwards calls to another phone number)
- VMail (Forwards calls to your voicemail) = the default setting
- Off (Disables this option - Plays a busy signal for all calls)
- No Answer - When set to On or VMail, forwards all calls that are not answered within a specified number of rings.
- On (Forwards calls to another phone number)
- VMail (Forwards calls to your voicemail) = the default setting
- Off (Disables this option - Keeps ringing your phone indefinitely with no option to leave a voicemail)
When Off or VMail is selected, use the Home, Reset, or Basic softkeys as explained below.
When On is selected, you can use the scroll button to highlight the phone number that appears on the new numbered line below, then press the Modify softkey again to make any changes to the forwarding number. If a number has never been entered for the On setting, Press Modify to Set appears instead of a number. After pressing the Modify softkey again, you can do the following:
- Use the phone's keypad to input the desired 4-digit extension or external 10-digit phone number. For external numbers that are outside of your organization's phone system, you must add a 1 before the desired 10-digit phone number.
- Press the Accept softkey to save any changes.
- Press the Cancel softkey to exit the screen and cancel any unsaved changes.
- Press the << key to make corrections or changes to the On forwarding number.
- Press the Basic softkey to access the Always forwarding number.
- Press the Home softkey to save any changes that you made and exit the call forwarding screen.
- Press the Reset softkey to undo any changes made to the default settings.
- Press the Basic softkey to return to the Forward to screen to change the forwarding number.
- If you modified any of the settings above, press the Home softkey to save the modified settings and exit the call forwarding screens.
