Access Your Voicemail Using a Cisco Phone

To access your own voicemail using your Cisco desk phone (all series 7900 models), use the instructions below.

1. Press the Messages button (envelope icon).
2. When you hear the audio prompt to enter your password, enter your phone/voicemail PIN followed by the # key.

NOTE: Audible voicemail, which is the initial default setting for all users, is required to access the voicemail system via audio prompts from your desk phone. If you enabled visual voicemail via the "by viewing details on my phone screen" option in the Voicemail tab of the Account Portal, you have to enable audible voicemail via the "using spoken prompts" option. To learn how to manage this and all other voicemail options, see the Voicemail Management article.

Accessing Your Voicemail From Any Other Phone

To access your voicemail when calling from any phone other than your own desk phone, use the instructions below:

1. Dial your own phone number.
2. When you hear the voicemail greeting, press the * key.
   NOTE: If pressing the * key once does not prompt you to enter your password, press the * key a second time.
3. When you hear the audio prompt to enter your password, enter your phone/voicemail PIN followed by the # key.

Voicemail Box
Voicemail Management