Q: Can you deploy more than 20 handsets by having multiple base stations?
A: Yes, 20 handsets is the limit per base station, but you can install multiple base stations. Each base station's system stands alone, and handset coverage is not handed over from one base station to another.
Q: Are the DECT 112 systems provisioned for plug and play for MiCloud?
A: Yes, base stations and handsets are pre-configured to facilitate quick installation by non-technical users.
Q: What is the call stack depth for each handset, and how is it controlled?
A: The call stack depth is two call appearance lines. The call stack is limited by the DECT device.
Q: Given that the system can handle a maximum of five calls, what happens in the following scenarios:
- An inactive DECT handset goes off hook and tries to make an outbound call.
- The system gets a sixth simultaneous call.
- One of the active handsets attempts to conference in other non-DECT handset extensions.
- One of the active handsets attempts to conference in a DECT handset that is not active?
A: In all of these cases, the handset displays an “insufficient resources” message.
Q: Do the base station, repeaters, and handset chargers support PoE, or do they need to be plugged into a wall outlet?
A: All components of the system must be plugged into a wall outlet. Ethernet is required for the base station. A PoE switch port can be used for the network connection to the base station, but that port will not supply power for the base station or repeater. The AC power transformer is required.
Q: Is there a port on the base station that can take a trunk for failover, or is there only one port, which is for connecting to the network switch?
A: The base station has a single Ethernet port for its configuration and communication with the hosting platform. The system does not include an additional port or support for trunk failover.
Q: The MiVoice Business and MiVoice Office 250 communications platforms provide the capability to “twin” a 112 DECT handset with a MiVoice 5300 IP Phone, providing an integrated user experience at the desktop. Is this capability available for the DECT 112 phones on MiCloud with the 6900-Series IP phones?
A: While the Group Call feature (in which a call to a single DECT extension can ring multiple handsets assigned with the same number) is not supported for MiCloud, the DECT 112 is supported as a simultaneous-ring extension on MiCloud, as are all other phones on MiCloud A user profile can support two endpoints simultaneously ringing. Because DECT 112 is a third-party SIP device, it can move the call back to the Primary extension only by putting the call on hold and then dialing *23.
Q: If one of five currently active handsets goes on hold, does it retain the call? Will music on hold (MOH) be played to the person put on hold? Does putting a call on hold with MOH consume another DECT channel?
A: As long as a call is active, it is not possible to make or receive another call on the handset. Music on hold depends on the settings.
Q: What happens if there are five active calls and there is an incoming call from a non-DECT source for one of the inactive DECT handsets?
A: The caller will get a busy tone. No error message is sent to either a non-DECT or DECT source.
Q: What happens if there are five active calls and there is an incoming call from a non-DECT source to one of the currently active DECT handsets? Does this require an additional channel, or will it be able to place the active call on hold and answer the incoming call?
A: Each call requires one channel. If one of the extensions is in a conference call or has a call on-hold, then this would consume two channels. When there are five active DECT calls, an additional incoming call to one of these active DECT handsets would be sent to voicemail. (However, note that the user extension profiles would need to be modified to have a call stack depth of two to match the DECT handset's internal call stack limitation.)
Q: If an active handset is hosted by a repeater (because the handset is out of range from the base station), does it use an additional DECT channel?
A: No, but note that some repeaters have limited channels.
Q: Assuming a fully deployed DECT 112 system with 24 resources (one base station, three repeaters, and 20 handsets, for a total of 24 resources), how many DECT channels are used if all devices are idle?
A: Zero channels are used because channels are used only when calls are active.
Q: Can repeaters be cascaded in a chain or linked serially?
A: Yes, DECT4024 repeaters can be directly connected to the base station or “daisy chained” to another repeater. Therefore, Repeater2 can be linked to (that is, it can have a DECT sync source of) Repeater1. And Repeater3 can have a DECT sync source of Repeater2.
Q: Does each active call use an additional DECT channel?
A: Yes, each active call uses an additional DECT channel. If narrowband is used, five simultaneous calls can be supported. If wideband is used, at most two simultaneous calls can be supported. (Note that wideband calls are not currently supported, but wideband support is planned for the near future.)
Q: If a handset has two different calls on hold and one currently active call, how many DECT channels are being used?
A: Each handset supports only one call on hold and one active call, for a total of two channels.
Q: Do inactive handsets consume a DECT channel?
A: No.
