Editing Voicemail Settings

From the Voicemail tab, you can view and edit voicemail settings for your MiCloud profile. If you are a Decision Maker or a Phone Manager, you can also edit voicemail settings for other users on your account.

NOTES: 

• For information about managing voicemail messages, see Managing Voicemail.
• For information about managing mailbox options using the voicemail system, see Managing Mailbox Options.

Editing Settings for Receiving Voicemail Messages

The following features can be customized from the Voicemail tab:

• Send Voicemail to Email - you can choose to send an email notification with or without an audio file whenever the user receives a new voicemail message; you can also choose to mark the message as heard after a notification email is sent
• Forward Voicemail - you can choose to forward voicemail messages to a different destination; you can also choose to automatically delete the message after the message is forwarded
• Accept Broadcast Messages - you can choose whether or not the user will accept broadcast messages sent to all voicemail boxes
• Play Message Envelope - you can choose whether or not to play the message envelope when the user is listening to voicemail

Accessing Voicemail Settings

To access your voicemail setting:

1. Log in to the Account Portal.
2. On the Home menu, under Settings, click Phone Settings.
3. Click the Voicemail tab.

To access voicemail settings for another user (Authorized Contacts only):

1. Log in to the Account Portal.
2. On the Phone System menu, click Users.
3. Do one of the following:
   1. Click the name of the desired profile in the Service/Phone Name column.
   2. Right-click the row that contains the desired profile, and then click Phone Settings.
4. Click the Voicemail tab.

Sending Voicemail to Email

1. Select the Notification checkbox.
2. In the Deliver list, select one of the following:
   • Send Notification Email - to send a notification email for each voicemail message that the user receives.
   • Send Email With Voicemail Message Attached - to send a notification email that includes the voicemail as a .wav audio file attachment.
3. To mark the voicemail message as heard after sending the email notification, select the Mark as Heard checkbox.
4. Click Save to save your settings.

Forwarding Voicemail

1. Select the Forwarding checkbox.
2. In the Destination field, type the destination phone number to forward the message to.

   NOTE:  The destination number must be a legal phone number with extension, formatted as follows: 2000005-1003

3. To delete the voicemail message from the user’s voicemail box after forwarding the voicemail, select the Delete after Forward WAV checkbox.
4. Click Save to save your settings.

Accepting Broadcast Messages

You can choose whether or not the user will receive broadcast messages sent to all voicemail boxes.

1. Do one of the following:
   • Select the Accept broadcast messages checkbox to have the user accept broadcast messages.
   • Clear the Accept broadcast messages checkbox if you do not want the user to receive broadcast messages.
2. Click Save to save your settings.

Including Message Envelope

The time and sender information is given before each voicemail message is played; this is the message envelope. You can choose to turn this feature on or off.

1. Do one of the following:
   • Select the Play message envelope checkbox to play the message envelope when the user listens to voicemail.
   • Clear the Play message envelope checkbox if you do not want the user to hear the message envelope when listening to voicemail.
2. Click Save to save your settings.

Managing Voicemail
Using the Voicemail System to Manage Voicemail
Managing Mailbox Options
Using Visual Voicemail
Configuring Voicemail Sync for G Suite
Editing Call Routing Settings
Editing User Information
MiCloud Account Portal Documentation