Editing Phone Settings

MiCloud users can view and edit many personal phone settings, including phone identification, voicemail, call routing, and emergency location settings. Decision Makers and Phone Managers can also view and edit phone settings for other users on their account.

The Phone Settings page is divided into the following tabs for viewing and editing phone settings:

• Phone — contains phone identification, privacy, time, and features settings such as user group
• Voicemail — contains settings for receiving and forwarding messages
• Call Routing — contains main call routing settings as well as Availability and Power routing settings
• Programmable Buttons — contains settings for programming phone and button box programmable keys
• Emergency Locations — contains settings for personal emergency locations

To access your phone settings:

1. Log in to the Account Portal.
2. On the Home menu, under Settings, click Phone Settings.
3. Click the tab that contains the settings you want to view or edit.

To access phone settings for another user (available for Authorized Contacts only):

1. Log in to the Account Portal.
2. On the Phone System menu, click Users.
3. Do one of the following:
   • In the Service/Phone Name column, click the name of the desired profile.
   • Right-click the row that contains the desired profile, and then click Phone Settings.
   The Phone Settings page for the selected profile is displayed.
4. Click the tab that contains the settings you want to view or edit.

Editing Phone Identification Settings

Identification settings determine how a phone is identified. The following information is displayed under the Phone tab.

• Internal Caller ID — The Internal Call ID comprises of the first and last name displayed to other users when the user makes an extension dial call and the name listed for the phone profile in the account directory.
  NOTE: The internal caller ID matches the contact name. To edit the internal caller ID, you must update the contact name on the Personal Information page of the Account Portal; see Editing Personal Information for more information. If the phone profile is not yet assigned to a contact, the internal caller ID can be updated directly.
• Outbound Caller ID — By default, the Outbound Caller ID is the direct dial number for the user.
• Extension — The extension number for the user.

Decision Makers and Phone Managers can edit the outbound caller ID and extension.

To edit phone identification settings:

1. On the Phone Settings page, click the Phone tab.
2. Under Identification, click the current setting next to one of the following:
   • Outbound Caller ID — to change the Outbound Caller ID number for the user (available for Authorized Contacts only).
   • Extension — to change the user’s extension (available for Authorized Contacts only).
3. Type a new value for the desired setting.
4. Click to save your changes.

Editing Privacy Settings

You can view your privacy settings and change your phone and voicemail PIN. If you are a Decision Maker or a Phone Manager, you can also view and edit privacy settings and change the phone and voicemail PIN for users on your account.

The following privacy settings are displayed on the Phone tab:

• Directory — Shows whether or not the user’s name and extension are included in the account dial-by-name directory
• Intercom — Shows whether or not the user can receive Intercom calls
• Caller ID — Shows whether or not Caller ID is blocked for the user’s phone; if Caller ID is blocked, the number will appear as unknown or anonymous when a call is made
• CNAM (Caller ID Name) — CNAM is the name that shows on outbound calls. The text that is added to a phone number can include a maximum of 15 characters.
• Make Extension Private — Shows whether or not the extension is displayed for internal calls. If this setting is enabled, the user's extension is not displayed to the call recipient when an internal call is placed and the user's emergency callback number (CESID) is displayed to the call recipient when an external call is placed.

Including Profile Information in the Account Directory

Decision Makers and Phone Managers can configure whether or not to include a user’s profile in the account dial-by-name directory.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, next to Directory, click the currently selected setting.
3. Select one of the following in the list:
   • Include in the DBN directory (Default) — to include the user’s profile information in the account dial-by-name directory.
   • Do not include in the DBN directory — to not include the user’s profile information in the account dial-by-name directory.
4. Click to save the changes.

Decision Makers and Phone Managers can configure whether or not a user's extension is displayed to the call recipient when an internal call is placed.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, next to Make Extension Private, click the currently selected setting.
3. Select one of the following in the list:
   • Disabled (Default) — to allow the user's extension to be displayed to the call recipient when an internal call is placed.
   • Enabled — to prevent the user's extension from being displayed to the call recipient when an internal call is placed. Also, the user's emergency callback number (CESID) is displayed to the call recipient when an external call is placed.
4. Click to save the changes.

Configuring CNAM (Caller ID Name)

Decision Makers and Phone Managers can view and configure the CNAM (caller ID name) for a user's phone on their account.
NOTE: This feature is available only for US and Canadian accounts.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, next to CNAM (Caller ID Name), click the currently displayed name.
   NOTE: By default, the CNAM for a user's phone is the combination of the first name and the last name of the user with a maximum of 15 characters.
3. Enter the name to be displayed in the CNAM (Caller ID Name) field.
   NOTE: The CNAM (caller ID name) can contain a maximum of 15 characters.
4. Click to save the changes.

Blocking Caller ID

Decision Makers and Phone Managers can configure whether or not to block caller ID for a user’s phone. If the Caller ID is blocked, the number will appear as unknown or anonymous when a call is made.

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, next to Caller ID, click the currently selected setting.
3. Select one of the following in the list:
   • Block caller ID — to block caller ID when the user places an external call; if Caller ID is blocked, the number will appear as unknown or anonymous when a call is made.
   • Do not block caller ID (Default) — to show the caller ID information for a user when placing an external call.
4. Click to save the changes.

Changing a Phone PIN

You can change your phone and voicemail PIN. If you are a Decision Maker or a Phone Manager, you can also change the phone and voicemail PIN for users on your account.

A phone PIN must meet the following requirements:

• Must be 4-16 digits in length; numbers only
• Must not contain repeating digits (such as 1111, 2222, etc.)
• Must not match any part of the associated phone number
• Must not contain sequential numbers (such as 1234, 3456, etc.)

To change a phone PIN:

1. On the Phone Settings page, click the Phone tab.
2. Under Privacy, click Change Phone PIN.

   The Change Phone PIN dialog box appears.

3. Under Settings, do one of the following:
   • In the New Phone PIN and Confirm Phone PIN fields, type a new password.
   • Select the Reset to default PIN check box to reset the password to the default 5-digit password assigned to all new phone users for your organization.
4. (Optional) Under Email Notification, do the following:
   • Select the Yes, send email to check box to send an email notification of the password change to the affected user.
   • In the and box, type additional email addresses to send notifications to.
5. Click OK to save the new password and send any requested notification emails.

Editing the Time Format

You can view and change the time format for your phone. If you are a Decision Maker or a Phone Manager, you can also change the time format for other user’s phones.

1. On the Phone Settings page, click the Phone tab.
2. Under Time Settings, next to Time Format, click the currently selected time format.
3. Select one of the following in the list:
   • H24 — to use 24-Hour (military) time.
   • AMPM (Default) — to use standard 12-Hour (AM/PM) time.
4. Click to save your changes.

Editing the Features Settings

You can view your features settings and change the settings for the call waiting beep, the wallpaper used on your phone display, and the ring tone used for your phone. If you are a Decision Maker or Phone Manager, you can view and edit all of the following features settings for users on your account:

• Call Waiting Beep — choose whether or not to play a sound when an inbound call is received during an active call
• Video Conferencing — choose whether to enable or disable video conferencing for the profile
• Video Mobility — choose whether to enable or disable mobility video for the profile; this feature is only available for Mobility users
• User Group — select the user group to assign the user to
• Operator Access — choose whether to enable or disable Operator Access for Client users; this feature is only available to Advanced CLOUD users
• Shared Call Appearance — choose whether to enable or disable shared call appearance (SCA) for the profile; enabling SCA allows other users to monitor the extension through a programmed button on their phones
• Wireless (iDECT) Audio Quality — chose whether to deploy fewer integrated DECT headsets in an area but have better voice quality (Wideband) or deploy more headsets but have lower voice quality (Narrowband)
• Wireless (iDECT) Transmit Power — choose whether to deploy iDECT headsets in a higher density but with a smaller operating range (Normal) or with a larger operating range but with poorer reception in areas with a high number of deployed iDECT headsets (High)
• Wallpaper — select the wallpaper to use on the phone display
• Ring Tone — select the ring tone for the phone
• Delayed Ringdown — choose whether to enable or disable delayed ringdown on the phone
• Ringdown delay — indicate the number of seconds that you want the system to wait for the receiver to respond before dialing the ringdown number
• Ringdown Number — indicate the number to dial when a ringdown call is initiated

Turning the Call Waiting Beep On and Off

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Call Waiting Beep, click the currently selected setting.
3. Select one of the following in the list:
   • Enabled (Default) — to play a sound when an inbound call is received during an active call.
   • Disabled — to not play a sound when an inbound call is received during an active call; the call is still made, but no sound is played to announce the call.
4. Click to save your changes.

Turning Video Conferencing On and Off

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Video Conferencing, click the currently selected setting.
3. Select one of the following in the list:
   • Enabled (Default) — to enable video conferencing for the profile.
   • Disabled — to disable video conferencing for the profile.
4. Click to save your changes.

Turning Video Mobility On and Off

You can choose to enable or disable video mobility for Mobility users.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Video Mobility, click the currently selected setting.
3. Select one of the following in the list:
   • Enabled (Default) — to enable video mobility for the profile.
   • Disabled — to disable video mobility for the profile.
4. Click to save your changes.

Changing the User Group for the User

The user groups available for the user depend on the user’s profile type.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to User Group, click the currently selected setting, and then select the desired user group to assign the user to.
3. Click to save your changes.

Enabling Operator Access

You can choose whether to enable or disable Operator Access for Client users. Enabling Operator Access improves efficiency in the Client by turning on double-click to answer, list most recent calls first, and advanced telephony features through drag and drop.

NOTE: Operator Access is only available for users who have an Elite (Advanced) phone profile.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Operator Access, click the currently selected setting.
3. Select one of the following in the list:
   • Enabled — to enable Operator Access for the profile.
   • Disabled (Default) — to disable Operator Access for the profile.
4. Click to save your changes.

Changing the Wireless (iDECT) Audio Quality Setting

You can choose whether to optimize iDECT headsets for voice quality or a larger number of configured iDECT headsets. Selecting Wideband improves the voice quality but allows fewer iDECT headsets to be configured in a particular area.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Wireless (iDECT) Audio Quality, click the currently selected setting.
3. Select one of the following in the list:
   • Wideband — to improve voice quality but deploy fewer iDECT headsets in a particular area.
   • Narrowband (Default) — to deploy more iDECT headsets but with lower voice quality. 
4. Click to save your changes.

Changing the Wireless (iDECT) Transmit Power Setting

You can choose whether to optimize iDECT headsets for deployment density or operating range.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Wireless (iDECT) Transmit Power, click the currently selected setting.
3. Select one of the following in the list:
   • High — to increase operating range but impact reception in areas with a high number of deployed headsets.
   • Normal (Default) — to provide a higher density of deployed iDECT headsets but with reduced operating range.
4. Click to save your changes.

Changing the Wallpaper on the Phone Display

If the user’s phone supports screen wallpaper, you can select the wallpaper to display.

NOTES: 

• Several wallpapers are available to choose from; custom wallpaper is not currently supported. 
• The 6900-Series IP phones do not currently support changing the phones' built-in wallpaper.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Wallpaper, click the currently selected setting, and then select the desired wallpaper.
3. Click to save your changes.

Changing the Ring Tone on Your Phone

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Ring Tone, click the currently selected setting, and then select the desired ring tone.
3. Click to save your changes.

Configuring Delayed Ringdown on Your Phone

You can set up your phone to initiate a ringdown call whenever the handset is taken off hook and a number is not dialed within a specified period of time. You indicate the length of time to wait before initiating the ringdown call and you indicate the phone number to call when ringdown is initiated.

1. On the Phone Settings page, click the Phone tab.
2. Under Features, next to Delayed Ringdown, click the currently selected setting, and then select Enabled.
3. Next to Ringdown delay, click the current setting, and then type the desired length of time (in seconds) to wait before initiating the ringdown call.
4. Next to Ringdown Number, click the current setting, and then type the telephone number to call when the ringdown call is initiated.
5. Click to save your changes.

Editing Voicemail Settings
Editing Call Routing Settings
Editing Programmable Buttons
Managing Personal Emergency Locations
Managing User Groups
Configuring Shared Call Appearances
Editing User Information
Changing the Phone Number or Extension for a User
MiCloud Account Portal Documentation