MiCloud users can view and edit their contact information. They can also view their Account Portal login information and change their Account Portal password.
If you are a Decision Maker, Phone Manager, or Billing Contact, you can also view and edit your notification preferences. Decisions Makers and Phone Managers can also view and edit personal information, including user names, select profile features, and assigned roles, for other users on the account.
NOTE: This article is applicable to MiCloud customers. If you are a Sky customer, see the Personal Information article for information about managing personal information in the Sky Account Portal.
The Personal Information page is divided into the following tabs for viewing and editing personal information:
To access your Personal Information settings:
- Log in to the Account Portal.
- On the Home menu, under Settings, click Personal Information.
- Click the tab that contains the settings you want to view or edit.
To access Personal Information settings for another user (available for Authorized Contacts only):
- Log in to the Account Portal.
- On the Phone System menu, click Users.
- Do one of the following:
- In the Contact Name column, click the name of the desired user.
- Right-click the row that contains the desired user, and then click Personal Information.
The Personal Information page for the selected user is displayed.
- Click the tab that contains the settings you want to view or edit.
Viewing Contact Information
The following information is displayed on the Contact tab:
- RingCentral Log In
- Username — Account Portal user name
- Contact Information
- Name — first and last name of the user
- Title — job title of the user
- EMail — business and personal email addresses of the user
- Phone — mobile and home phone numbers of the user
- Location
- User Location — location the user is currently assigned to
- My Services — a list of all phone profiles and services currently associated with the user
- Add a feature — an area for adding selected features to the user’s phone profile
Editing Contact Information
A first name, last name, and business email address must be provided. Title, personal email address, and mobile and home phone numbers are optional.
NOTE: When you update the contact name for a user, the internal caller ID for that user is also automatically updated. For more information about the internal caller ID, see Editing Phone Settings.
- On the Personal Information page, click the Contact tab.
- Under Contact Information, click the current setting that you want to edit.
- Make the desired changes to the information, and then click
to save your changes.
Changing the Account Portal Password
The Account Portal password must meet the following requirements:
- Must be 8-16 characters in length
- Must include at least 1 English alpha character and 1 numeric character
- Must include at least 1 of the following special characters: ! # $ % - _ = + < >
- Must not contain any spaces
To change the Account Portal password:
- On the Personal Information page, click the Contact tab.
- Under RingCentral Log In, click Change Password.
The Change Password dialog box appears.
- In the New Password and Confirm Password fields, type a new password.
- Optional: Under EMail Notifications, do the following:
- Select the Yes, send email to check box to send an email notification of the change to the affected user.
- In the and box, type additional email addresses to send notifications to.
- Click OK to save the new password and send any requested notification emails.
Adding a Feature to a Profile
If you are a Decision Maker or Phone Manager, you can add select features to a user’s phone profile.
- On the Personal Information page, click the Contact tab.
- Under Add a feature, in the Profile list, select the profile to add a feature to.
- In the Feature list, select the feature you want to add.
- In the Activation Date box, type or select the date you want the new feature to become active.
- Click Add.
