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Edit Reports
Complete the following steps to edit a Contact Center Historical Report:
- Log in to Account Portal.
- In the Password field, type your password.
- Click Log In.
- Navigate to Team > Contact Center Reports to view the Contact Center Historical Reports dashboard.
- In the Contact Center Reports table, select the report you want to edit, and click Edit.
You can sort reports by clicking the column titles in the reports table. Also, you can narrow the selection of report names by entering all or part of the report name in the search text field in the upper, right corner of the reports table.
Report Retention and Archive
MiCloud Connect Contact Center current historical reports are stored for three months. Also, reports are archived, and the archived reports are stored for nine months.
