Schedules let you define business hours and can facilitate proper routing of inbound calls to your MiCloud phone system. Schedules can be used by hunt groups and by the auto attendant.
The MiCloud system supports the following types of schedules:
Hours for on-hours and custom schedules are configurable. Holiday schedules let you identify the days when your organization is otherwise not open for business. Off-hours are considered all time that is not entered in the other schedules.
The following logic determines which schedule is active:
- The auto attendant first looks for the Custom schedule.
- If a Custom schedule has not been configured, the auto attendant or hunt group looks for the Holiday schedule.
- If the Custom or Holiday schedule have not been configured, the auto attendant or hunt group looks for the On-Hours schedule.
- If the Custom, Holiday, or On-Hours schedule have not been configured, the auto attendant or hunt group looks for the Off-Hours schedule.
Account Portal forms the Off-Hours schedule from all the hours not scheduled in the other modes. If you do not create a schedule for at least one of the other modes, the Off-Hours schedule includes all hours.
Configuring the On-Hours Schedule
- Log in to the Account Portal.
- On the Phone System menu, click Visual Call Flow Editor.
- Do one of the following:
- To edit an existing on-hours schedule, click the name of the on-hours schedule in the list, and then click Edit on the toolbar.
- To create a copy of an existing on-hours schedule, click the name of the on-hours schedule in the list, and then click Copy on the toolbar.
- To create a new on-hours schedule, click Add on the toolbar, and then click On-Hours Schedule.
The parameters for the new or existing on-hours schedule are displayed in the Editor Panel. - Specify the values as appropriate. (For more information about the on-hours schedule parameters, see the On-Hours Schedule Parameters table.)
- Click Finish (located below the interactive diagram).
On-Hours Schedule Parameters|
Parameter
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Description
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Name
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The name of the On-Hours schedule. You can enter a name in this field for a new schedule or edit it for an existing On-Hours schedule.
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Time zone
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The time zone that applies to the schedule. Select a value from the drop-down list.
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Add
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Click Add to add a new element in the On-Hours schedule. A new row appears on the page, and you can enter details for the schedule element.
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Day
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The day of the week to be included in this On-Hours schedule. By default, all seven days of the week are included, but you can add or delete days as needed.
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Start Time
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This displays the start time of this element of the On-Hours schedule. Enter the start time of a new schedule element or edit the start time of an existing schedule element. The format is HH:MM AM or PM.
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Stop Time
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This displays the end time of this element of the On-Hours schedule. Enter the end time of a new schedule element or edit the end time of an existing schedule element. The format is HH:MM AM or PM.
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All Day
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Click  to change the start time to 12:00 AM and the stop time to 11:59 PM, indicating a 24-hour period of time.
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Remove
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Click  to remove a schedule row from the page.
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Configuring the Holidays Schedule
A holidays schedule can contain multiple holidays. All holidays are full-day, 24-hour holidays; no time periods can be set for holidays. A Custom schedule must be used for any partial-day holidays.
NOTE: Currently, a maximum of 11 holidays can be added to each holiday schedule. If more than 11 holidays are added, the additional holidays cannot be edited or deleted and the holiday schedule will not save. To reduce the number of holidays listed to a maximum of 11, you will need to delete holidays from the initial list of 11.
- Log in to the Account Portal.
- On the Phone System menu, click Visual Call Flow Editor.
- Do one of the following:
- To edit an existing holidays schedule, click the name of the holiday schedule in the list, and then click Edit on the toolbar.
- To create a copy of an existing holidays schedule, click the name of the holiday schedule in the list, and then click Copy on the toolbar.
- To create a new holiday schedule, click Add on the toolbar, and then click Holidays Schedule.
The parameters for the new or existing holidays schedule are displayed in the Editor Panel. - Specify the values as appropriate. (For more information about the holidays schedule parameters, see the Holiday Schedule Parameters table.)
- Click Finish (located below the interactive diagram).
Holiday Schedule Parameters|
Parameter
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Definition
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Name
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Displays the name of the Holiday schedule. You can enter a name in this field for a new schedule or edit it for an existing Holiday schedule.
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Time zone
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Select the appropriate time zone from the drop-down list.
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Add
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Click Add to add a row for a holiday to the page.
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Holiday
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The name of the holiday.
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Yearly
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Select this check box for holidays that you want to observe every year.
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Date
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Click in the data entry field to select a date from the calendar that is displayed or type a date in the format
MM/DD or MM/DD/YYYY.
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Remove
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Click to delete a holiday from the page.
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Configuring the Custom Schedule
Custom schedules override on-hours and holiday schedules when there is an overlap.
- Log in to the Account Portal.
- On the Phone System menu, click Visual Call Flow Editor.
- Do one of the following:
- To edit an existing custom schedule, click the name of the custom schedule in the list, and then click Edit on the toolbar.
- To create a copy of an existing custom schedule, click the name of the custom schedule in the list, and then click Copy on the toolbar.
- To create a new custom schedule, click Add on the toolbar, and then click Custom Schedule.
The parameters for the new or existing custom schedule are displayed in the Editor Panel. - Specify the values as appropriate. (For more information about the custom schedule parameters, see the Custom Schedule Parameters table.)
- Click Finish (located below the interactive diagram).
Custom Schedule Parameters|
Parameter
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Definition
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Name
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The name of the Custom schedule. You can enter a name in this field for a new schedule or edit it for an existing Custom schedule.
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Time zone
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Select the appropriate time zone from the drop-down list.
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Add
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Click Add to add a new element in the custom schedule. A new row appears on the page, and you can enter details for the schedule element.
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Custom Name
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The name of the Custom schedule element.
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Date
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Click in the data entry field to select a date from the calendar that is displayed or type a date in the format
MM/DD or MM/DD/YYYY.
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Start Time
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This displays the start time of this element of the custom schedule. Enter the start time of a new schedule element or edit the start time of an existing schedule element. The format is HH:MM AM or PM.
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Stop Time
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This displays the end time of this element of the custom schedule. Enter the end time of a new schedule element or edit the end time of an existing schedule element. The format is HH:MM AM or PM.
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Remove
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Click to remove a schedule row from the page.
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