Configuring Notification Preferences

RingCentral sends notification emails for certain events that occur within the Account Portal that impact your MiCloud account. If you are a Decision Maker, Phone Manager, or Billing Contact, you can choose to batch notifications to reduce the number of notification emails you receive, or you can choose to opt-out of receiving notifications of a particular type. If you are a Decision Maker or a Phone Manager, you can also configure the notification preferences for other users on your account.

NOTE: If you are a customer with a MiCloud Partner Managed Partner or Partner Managed Wholesale Partner enabled for your account, your partner's support details will be displayed in notification emails sent to you. 

Notification emails are sent to the business email address assigned to you in the Account Portal. For information on viewing or changing this email address, see Editing Personal Information.

The following table describes the types of notification emails for which settings can be configured, depending on your role.

NOTE: Notification preferences are only available for Decision Makers, Phone Managers, and Billing Contacts; MiCloud users who are not assigned one of these roles cannot configure notification preferences.

The type of notifications you receive and the type of notifications for which you can configure preferences depend on your assigned role. Location-based Phone Managers only receive notifications for events that impact the location for which they are assigned the role of Phone Manager; changing their notification preferences only impacts those applicable notifications.

NOTE: If a new role is assigned to you which reduces your options for configuring notification preferences, your preferences are updated automatically as needed to conform to your new role. A one-time notification email of all queued notifications is sent to you when the change is made and the new preference setting takes effect immediately.

To configure notification preferences

1. From the Account Portal, do one of the following:
   • To configure your notification settings, on the Home menu, under Settings, click Personal Information.
   • To configure notification settings for another user, click Users on the Phone System menu, and then click the name of the desired user in the Contact Name column.
2. On the Personal Information page, click the Notification Preferences tab.
3. Locate the category for which you want to change the setting, and click the current frequency setting.
4. In the drop-down list, select the frequency with which you want to receive notification emails for the selected category.
   • Don’t Send - to opt out of receiving emails for the selected notification category.
     This option is not available for the Requested by me or about my services category or the Other changes requested by me or about my user account category.
   • Send Immediately - to immediately receive a notification email each time one is triggered for the selected category; the notification emails will not be batched.
   • Daily - to batch notifications for the selected category into a daily email; daily emails are sent at 4:00 AM local time and contain all notifications for the selected category from the previous 24 hours.
   • Weekly - to batch notifications for the selected category into a weekly email; weekly emails are sent at 4:00 AM local time each Monday and contain all notifications for the selected category from the previous week.
     This is the default option for most categories.
5. Click to save your changes.

Editing User Information
Managing Invoices and Payments
Emergency Registration (MiCloud)
Managing Personal Emergency Locations
Swapping MiCloud Profile Types
MiCloud User Management
MiCloud Account Portal Documentation