411 is the telephone number for local directory assistance in the United States and Canada. Calls to 411 appear on monthly invoices as "Other" under billable services and cost 95 cents per call.
If dialing 411 from your Sky or MiCloud phone does not connect you to Directory Assistance, dial your outbound dial digit (usually 9) followed by 411.
Requesting an Update to 411 Directory Assistance Listings
To request an update to 411 directory assistance listings, you can create a Support Case to communicate your request to Support. Be sure to include the following:
- The telephone number you are updating.
- The address associated with the number.
- The listing associated with the number.
When RingCentral receives your request, we will notify our partner carriers who in turn will notify other databases across the nation. It normally takes about 15 to 18 business days to notify all databases. The information tends to trickle down from larger databases, like Verizon or AT&T, to wireless provider databases and then further down to online information systems. The entire process takes up to one month.
While we cannot speed up this process, you can try contacting the particular online phone listing service, for example, the Yellow Pages website, to request an update to your 411 listing (if that is your concern).
